How to use CRM for customer service? - Solastis

1. HOW TO USE CRM FOR CUSTOMER SERVICE? CLOUD CRM FREES YOU OF ALL THE TECHNICAL ASPECTS CRM technology is quite user-friendly today. Most CRM markets offer cloud-based solutions. With cloud-based software, you manage your work and store all your data on a virtual space. So, you will not need to install anything. You will also never require any technical maintenance. You only need to sign up with a CRM solution provider and start using the software. CRM solutions offer competitive prices ranging from $30 to $100 (US dollars) per month. The cost of the CRM solution will depend on if you choose a system with essential functions or go for add-on features as well as on their ease of use. SELECTING A CRM Once you have done thorough research and zeroed down on the features you want, you can decide which CRM software can take care of all your needs. However, before settling for the right software, you must have an idea about how you plan to use it across specific departments. Use it for a few processes first and get better control on its functionalities. After you are familiar with how it works, then you could use it for all departments in your organization. CRM DEPLOYED You will notice the benefits of CRM immediately after you start using it. For every new sales inquiry, you can create it as a ticket through CRM. Everyone will be automatically informed about them and know what actions to take. Managers can oversee and track if any tickets are overdue. THE ABOVE ARTICLE IS FROM OUR FAQ SERIES. YOU CAN CHECK OTHER QUESTIONS IN THIS SERIES HERE.