Small Business Management Software - Solastis

1. SMALL BUSINESS MANAGEMENT SOFTWARE Small businesses often find it challenging to manage their internal operations. A structured approach is generally missing and often the situation lacks clarity. Managers grapple with questions like, how many inquiries are in the pipeline, which activities are falling behind and how are the employees performing. DEFINITION OF SMALL BUSINESS? Small businesses are generally limited in size and their headcount is often below 50. These businesses are primarily owned and managed by individuals. Typically these businesses do not use any software as a business platform, and most of their work is managed using email as The primary tool of communication. REQUIREMENTS OF SMALL BUSINESSES Software requirements of Small Businesses fall into three categories. The first category refers to Process Management Software, something that we provide. Small Businesses requires a tool to manage various aspects of their day to day work. This involves managing various pieces of work (case management), communication with the client (Email, chat, SMS), some way of organizing activities (Task Management) and periodic performance measurement (reports and Dashboards). These all requirements are provided by Process Management Platform, Case Management Platform or CRM, which Solastis offers. The second Category relates to Accounting & Billing solutions. This involves the tools for preparing invoices, quotations, expenses etc. Some small businesses may also need tools for recording time booked on each of the job for client billing. The third Category is applicable to Product Based Companies, i.e. Companies that sell products, like online stores. Thes companies require CRM Integration with Inventory Management, Product and Warehouse Management, Shipping Software and features to track inventory.

2. KEY OPERATIONAL PROBLEMS FACED BY SMALL BUSINESSES GENERATING LEADS Every business generates new business inquiries on a regular basis. For Small Businesses, the marketing is often done by word of mouth or with existing contacts. They hardly tap into modern marketing techniques like Google advertising or inbound marketing, due to lack of awareness. MANAGING SALES ENQUIRIES Since the work happens primarily on email, the visibility to critical information is missing. Which inquiries are in the pipeline? Who is attending to them? Are these being attended in time and with due attention? Not taking care of the above, results in losing the prospective lead which means business lost. DELIVERY WORK Once a sales deal is closed, the same issues are repeated in the delivery operations. Is the customer being responded, attended in a timely manner? Whether the customer has any issues which needs attention. These queries if not taken care off may results in poor customer satisfaction. Solastis CRM can help you here If you want more information just visit SolastisCRM.