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#2020: Innovate SW

This article explores the readiness of the social and human services industry for innovation, providing practical examples and a toolkit for change. It emphasizes the importance of partnerships, business case development, and the formation of industry bodies. The article also discusses the need for data evaluation and a balanced approach to innovation. Contact Belinda Drew, CEO of Community Services Industry Alliance, for more information.

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#2020: Innovate SW

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  1. #2020: Innovate SW 2020: Is the social and human services industry ready? Belinda Drew CEO Community Services Industry Alliance August, 2014

  2. Overview • Brief background on the Community Services Industry Alliance • Change is explicitly on the agenda! • The role of innovation? • Some practical examples. • The innovation toolkit. • A note of making the case for the change we make.

  3. INDUSTRY BODY ? Increasing partnership BUSINESS CASE DEVELOPED FOUNDATION MEMBERS COME ON BOARD FORMATION of the COMMUNITY SERVICES INDUSTRY ALLIANCE

  4. Foundation Members

  5. Community Services Industry Alliance • Innovation – doing something new • Partnership – founding an organisation • Investment – capital for start up

  6. Change Change is a disturbance that interrupts routines or ways of doing things.

  7. New patterns, new behaviors…

  8. Change is all encompassing

  9. New language Social finance collective impact social design impact investment co-design innovationshared value outcomes social impacts risk sharing payment by outcomes venture philanthropy

  10. Change calls us to innovate Innovation is simply introducing something new – a new idea, a new product, a new strategy, a new kind of resource.

  11. Case Study 1 – Domestic Violence

  12. Case Study 2 - Young people

  13. What makes us standout? There are more than 2 million apps available on Apple and Google. But did you know, in the US, only 25 developers account for 50% of the app revenue? In a world of infinite competition its imperative that like these 25 standouts, we differentiate and establish ourselves as essential. Scott Steinberg – futurist and CEO TechSavvy Global

  14. Innovation Checklist • Boast unique skills, capabilities or contacts • Master rare, highly specialized or difficult tasks. • Know about markets, trends, and competitors • Serve customers, clients and colleagues with an eye to excellence • Think like an owner, strategise like an entrepreneur and take responsibility like a leader • Make decisions and perform tasks without being given instruction. • Don’t be afraid to take risks, speak up and try new things.

  15. When to innovate? • The answer is when we know something is not working or could work better. When the change (outcome) we want is not happening and we require a new approach. How do we know?

  16. We must evaluate our performance! • Data – high quality qualitative and quantitative data • Ways of storing and sharing data • Tools to collect, measure and improve performance. • Ways of reporting on the data as it relates to the changes we are trying to make.

  17. Balanced approach Just because we haven’t measured performance and we cannot report that we have made change in the lives of vulnerable people does not mean the change has not happened. We may not need innovation we may need more of what we do but at a scale we have not imagined before.

  18. Contact Belinda Drew CEO Community Services industry Alliance 0400 115 534

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