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Knowledge Hub Connect-Collaborate-Learn-Innovate

Knowledge Hub Connect-Collaborate-Learn-Innovate. 1 March 2011. http://www.local.gov.uk/knowledgehub. Knowledge Hub. Vision. Help create a trusted learning and sharing environment for local government, where everyone can benefit from a shared understanding of what works and what doesn ’ t

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Knowledge Hub Connect-Collaborate-Learn-Innovate

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  1. Knowledge HubConnect-Collaborate-Learn-Innovate 1 March 2011 http://www.local.gov.uk/knowledgehub

  2. Knowledge Hub Vision • Help create a trusted learning and sharing environment for local government, where everyone can benefit from a shared understanding of what works and what doesn’t • Create a Local Gov culture of collaborative practice development, sharing and problem solving

  3. Knowledge Hub

  4. Knowledge Hub What is the Knowledge Hub?

  5. Knowledge Hub You’re already using the Knowledge Hub….but you just don’t know it!

  6. Knowledge Hub Simples! comparethemarket.com and comparethemeerkat.com are trading names of BISL Limited

  7. Peer review and recommendations 4,716 reviews

  8. Knowledge Hub A collaborative knowledge encyclopedia for local government

  9. Aggregate content from many sources – follow activity streams

  10. Knowledge Hub App Stores

  11. A replacement for Communities of Practice • 80,000 members • 1,500 communities • 22,000+ monthly contributions

  12. …but why? Many conversations being missed (lack of permeability) CoP Blogs Tweets Websites

  13. Stick it all together… Powerful semantic search Mashup centre Community workspaces Aggregation + Activity Streams App Store Peer reviews & recommendations Performance Comparisons Knowledge Wiki

  14. Knowledge Hub Utopia? 8/9

  15. Social and professional networks proliferate

  16. Knowledge Hub Knowledge Hub will enable users to link and aggregate multiple conversations and data sources

  17. 10 • I am… • Preparing for council meeting with aim of questioning performance in adult social care • Checking for best practice in other councils • I am… • Checking the bin collection in my street and seeing if anybody else is complaining • Comparing council tax rates with our neighbouring areas CITIZENS COUNCIL OFFICERS ELECTED MEMBERS • I am… • Making sure government departments use the tool for all their demands on councils • Able to see which councils in most need of support and making contact to offer help SECTOR • I am… • Reviewing my overall dashboard • Analysing poor performance in housing costs and benchmarking with comparable councils Getting answers to questions using KHub

  18. Knowledge Hub Limitless scope for ‘Apps’… www.local.gov.uk/knowledgehub

  19. 9 Case Study LG Group Inform - An Aid to Decision MakingExample of user path from headline metrics down to analysis Action Data Insight Insight 2 3 4 1 Monitor chosen metrics Understand in context Take action to improve Explore productivity drivers “How am I performing” “How can I identify where to make improvements?” “What actions should I take?” “How do I compare?” • Then click problem area to see progress over time and comparison to other councils • Council leader or service leader selects summary metrics they want to monitor • Then explore drivers of performance by combining metrics • Use insight to improve decision making and help take action Question to explore Driver A My metric over time, £’000 Driver B My council versus Peers, £’000 Driver C Driver D Driver E Driver F

  20. Twitter Stream Activity stream

  21. Workspaces. Three types: • Communities of Practice • Social Network • Project

  22. Knowledge Hub Benefits Organisational learning and innovation Knowledge Retention Local performance and productivity Self assessment and benchmarking Transparency of information Sector-led improvement Cross-sector working Transformation of workforce and services Lower cost ICT infrastructure (Intranets/Extranets/Websites/Applications) www.local.gov.uk/knowledgehub

  23. Knowledge Hub Helping us all to innovate, create, connect, collaborate …. and see things differently…

  24. More information: www.local.gov.uk/knowledgehub Follow us on Twitter: www.twitter.com/knowledgehub Tweet and follow the hashtag: #khub

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