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eProcurement at the University of Pennsylvania. SciQuest “Find, Buy & Manage” Seminar Princeton, New Jersey October 23, 2003. Presentation Agenda. About Procurement at Penn eProcurement Business Objectives Phase I Key Accomplishments Phase II Business Objectives Critical Success Factors
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eProcurement at the University of Pennsylvania SciQuest “Find, Buy & Manage” Seminar Princeton, New Jersey October 23, 2003
Presentation Agenda • About Procurement at Penn • eProcurement Business Objectives • Phase I Key Accomplishments • Phase II Business Objectives • Critical Success Factors • Conclusion • Contact Information • Q & A
About Procurement at Penn • Delegated buying environment - 1,900 purchasing system users creating requisitions at the point-of-demand and approving orders <$5,000 • Oracle Financials -Oracle Release 11iPurchasing, Payables & General Ledger with iProcurement electronic requisition • Penn Marketplace - Penn’s private supplier exchange launched in January 2002 for most commonly order products and services • Annual Purchase Volume -275,000 transactions & $700M in spend
eProcurement Business Objectives • Make purchasing easy - increase customer satisfaction, compliance and utilization byreducing time & effort related to buying activities • Focus on core competencies -enable purchasing staff to focus on customer and supplier relationship management, contract negotiations, sourcing, and cost saving opportunities • Leverage technology for ROI - implement technology to achieve process efficiencies by reducing effort, cycle time, and costs
Phase I Key Accomplishments • Efficiencies - 92% of all purchase orders created, approved, and electronically transmitted to suppliers in less than one hour • Utilization - 54% of purchase orders issued to the 32 Penn Marketplace suppliers (25,000+ in supplier database) and 42% of invoices received via EDI • Cost Savings - $67 Million in documented hard dollar product & service cost savings • Compliance - 78% reduction in maverick buying
Phase II Business Objectives • Enhanced Penn Marketplace - implement SciQuest hosted Penn Marketplace on January 5, 2004 • Supplier Enablement - increasesupplier and content enablement to approximately 75 suppliers and over 3M SKUs • Utilization - increase utilization rates to 70% of transactions & 50% for EDI invoices • Customer Satisfaction - introduce new functionality at the point-of-demand to further streamline the buying process
Critical Success Factors • Strategic Business Partner - utilization of SciQuest’s Spend Director product, supplier and content enablement capabilities • Supplier Participation -further promote eProcurement as a competitive advantage for suppliers resulting in the opportunity for a significant increase in market share • Content Enablement -offer customers a combination of third party hosted content and punch-out to key contract supplier web sites • Content Management -enhance buyer and supplier collaboration for management of Penn specific content & contract pricing
Strategic Business Partner • Implementation of SciQuest’s Spend Director product provides new and enhanced functionality • Individual & Corporate favorite lists • Quick order functionality • Robust search capability • Online configuration and searching for researchers • Ability to “private label” site presentation and terminology
Supplier Participation • Competitive advantage for Penn Marketplace suppliers • Participating suppliers enjoyed a 16 to 42% increase in business in 2002 • Product exposure to all buyers within Penn • Effective platform for internal web based marketing of new products and promotions • Positions minority-owned and small businesses on a level plying field with major suppliers
Content Enablement • Opportunity for Penn to significantly increase product & service offerings • Hosted content for low turnover product catalogs • Punch-out to configurable suppliers & high volume – high turnover product catalogs • Line item attributes for “preferred product”, “supplier diversity” and “green products”
Content Management • Streamlined process for managing supplier content • SciQuest provides web based administrative tools for reviewing & approving new supplier content • Quicker approval of changes to existing supplier content • Helps ensure compliance with terms of supplier pricing agreement
Conclusion • At Penn, the successful adoption of eProcurement & significant ROI has been realized by the…. • campus wide utilization of eProcurement buying tools • increased customer satisfaction with redesigned business processes and recommend suppliers • reallocation of central resources to value added activities • success of strategic supply chain and cost savings initiatives
Contact Information • Ralph Maier Associate Director, Purchasing Services University of Pennsylvania • Phone: (215) 898-1452 • E-Mail:maierr@pobox.upenn.edu • Internet:www.purchasing.upenn.edu