How do Performance Excellence, PDCA, and Lean Work Together?

1. PVHS Quality Improvement How do Performance Excellence, PDCA, and Lean Work Together?

2. Performance Excellence PDCA Lean What is...?

3. Performance excellence is continually looking for ways PVHS can improve The Baldrige Criteria for Performance Excellence is a series of questions. PVHS responds to those questions and applies to the state and national quality programs for feedback. That feedback helps us identify where we can make improvements The criteria is based on research that identifies what high performing organizations have in common – it’s evidence-based practice for successful organizations that PVHS can check itself against Organizations that represent state or national best practices receive an award that identifies them as a leading organization so that other organizations can learn from them PVHS is a national and state best practice organization – we received the Baldrige National Quality Award in 2008 and the Colorado State Quality Award in 2004 and 2008 What is Performance Excellence?

4. PDCA stands for Plan, Do, Check, Act and is the improvement method PVHS uses to make improvements It has four-steps that guide improvement teams to develop a solution and check the effectiveness of the solution What is PDCA?

5. Lean is based on a 9 step PDCA process using a tool called the A3 The A3 guides and documents your work through each step Lean focuses on: Removing waste Defining what the customer values Using data to prioritize areas for improvement Developing solutions as a team Standardizing work to consistently deliver what the customer values Employee involvement is essential for success P P A A D D A3 Thinking C C Performance Performance STD WORK STD WORK Time Time What is Lean?

6. Performance excellence is about continually improving The performance excellence criteria ask PVHS to describe the process we use to make improvements PVHS makes improvements using PDCA and Lean tools How do Baldrige Performance Excellence, PDCA, and Lean Work Together?

7. 83 lives saved each year! Latest, greatest medical technology Shorter wait times in the emergency room Walk, don’t point Discharge phone calls Concierge service Splash of Sunshine Lemay Bistro RESULT: Patient satisfaction scores improved from 40th percentile to 90+ percentile RESULT: Mortality rate better than the national top 10% 4,000 new jobs Economic impact of almost $3.5 billion from 2007 to 2010 alone Annual community benefits near $100 million What has Baldrige Performance Excellence done for our patients and our community?

8. What has using Baldrige Performance Excellence done for our Employees? • Reward & Recognition Program, including Peer-to-Peer Coupons and Optional Performance Plan • Learn & Lead • Behavior Standards • Employee forums • Grill Days • Generous, employee-driven benefits package • Leadership rounding • Personal goal cards • Building Blocks of Leadership • RESULT: One of nation’s top 100 Best Places to Work for four consecutive years • RESULT: Annual voluntary staff turnover rate improved from 24% to 6%, avoiding more than $10 million in annual turnover costs

9. Questions? Doug Faus, PVHS Lean Executive Sponsor 624-1203 Dan Robinson, PVHS Lean Executive Sponsor 495-7141 Shawn Evans, Interim Director Performance Excellence 237-7954