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Management Skills

Management Skills. Communication. Communicating. Communication is an interaction or exchange between people that results in the transfer of a message or information. Communication. Process:. Finance Dept. Change in payment systems. E-mail. Sender or Instigator. Channel. Receiver.

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Management Skills

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  1. Management Skills Communication

  2. Communicating Communication is an interaction or exchange between people that results in the transfer of a message or information.

  3. Communication • Process: Finance Dept Change in payment systems E-mail Sender or Instigator Channel Receiver Medium Feedback

  4. Communication Skills Skills needed by managers to communicate effectively include: • Ability to speak clearly • Ability to listen carefully • Ability to give and receive feedback • Ability to write clearly and concisely • Ability to read and understand communications • Ability to select the best medium for the communication • Ability to use information and communication technologies effectively

  5. Business Communication

  6. Task • List all the channels of communication that take place in the school environment. • List the methods as to how this communication takes place.

  7. Internal Communication This is communication within an organisation. Communication within an organisation can be: • Downward • Upward • Horizontal

  8. External Communication This is communication between an organisation and the outside world. • E.g. customers, suppliers, investors, government, the general public

  9. Class Activity Role Play Study the following conversation - what do you think are the elements of the communication that is going on in the conversation? What can you conclude about the aims and objectives of the two parties in the conversation? Try to look for the subtle as well as the obvious communication that may be going on in this dialogue.

  10. Visual Presentation of Information • Bar Charts

  11. Visual Presentation of Information • Pie Charts

  12. Visual Presentation of Information • Pictogram

  13. Visual Presentation of Information • Line Graph

  14. Examples of Communications

  15. Factors to be considered on medium use • Urgency • How urgent is the information that has to be communicated? • Efficiency • Are other forms of communication more efficient than others? • Secrecy • How confidential is the information to both the sender and the receiver? • Legal requirements • Certain forms of communication must be in writing • Time • What time is it? This is important when dealing with other countries

  16. Factors to be considered on medium use • Cost • How much will it cost to communicate the information? • Speed • How fast can the information be communicated to the receiver? • Content • Is the information to be communicated good news or bad news? • Technology • What technology is available to effectively transmit the information? • To whom • Is the information for internal or external use?

  17. Barriers to Communication • No feedback • Interference • Not listening • Technology breakdown • Bad timing • Unclear message • Wrong medium • Language barriers • Bad relationship

  18. Bad Communication

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