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Fish out of Water

Fish out of Water. The Role of the Non-Clinician in a Clinician’s World Bobby Alexander Mike Heenan Leadership Convention 2009. Workshop Overview. Martin’s Email Definitions Acronym Bingo Lego Play Strategic Clinical Goals Where do we fit in? Concluding Thoughts. Martin’s Email. Hi

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Fish out of Water

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  1. Fish out of Water The Role of the Non-Clinician in a Clinician’s World Bobby Alexander Mike Heenan Leadership Convention 2009

  2. Workshop Overview • Martin’s Email • Definitions • Acronym Bingo • Lego Play • Strategic Clinical Goals • Where do we fit in? • Concluding Thoughts

  3. Martin’s Email • Hi • I think I understand the intention of this presentation (because I know you both)....but (and I may be a bit sensitive here) - it seems as though this presentation makes an assumption/ implies that "we" (the clinicians) don't value the work of the non-clinical members of the team......for those who don't know you - I am a bit concerned that this may make people uncomfortable (maybe I'm overthinking it).........your delivery will be really critical in pulling this off without eliciting this response.............feedback - with apologies - take it or ignore it....I totally trust your intent • Cheers • M

  4. What this workshop is not… • a dumping ground on clinical practice • an “us” vs. “them” session

  5. What this workshop is… • a response to the post-convention survey last year • a recognition that finance, environmental services, facility management, quality, health information, nutrition service, security, are components of quality care. • a humorous workshop to recognize & discuss the role all of us play in delivering care to our community

  6. cli·ni·cian • Pronunciation: • \kli-ˈni-shən\ • Function: • noun 1: a person qualified in the clinical practice of medicine, psychiatry, or psychology as distinguished from one specializing in laboratory or research techniques or in theory 2: a person who conducts a clinic

  7. Noncli·ni·cian • Pronunciation: • \(ˈ)nän\ 1: not : other than : reverse of : absence of 2:of little or no consequence : unimportant : worthless 3: lacking the usual especially positive characteristics of the thing specified

  8. Acronym Bingo

  9. Acronyms; our love of them and their part in my downfall FOW

  10. CDN Healthcare • We are a culture and an industry obsessed with the use without using them of Acronyms • We cannot function • LOL, it’s not funny • What if?

  11. What if? A member of the Public is: • A new Canadian • A new Canadian and is working on having ESL • New to being in a hospital • Deaf • Let’s use some TLC

  12. The Radio in 1985 CFNY 102.1 Take the GO or TTC to the CNE Use coupons from KFC or DQ from AM to PM it’s all day that’s the CNE. ROM AGO

  13. Begin the Bingo Game How to start: • Write out the full form of the Acronym • Not all the Acronyms are Healthcare related • They may have more than one version • No sharing that encourages teamwork

  14. The Bingo Game • Each team has a BINGO card • To win you need a full BINGO CARD • An Acronym will be called • If you have the Acronym on your Card X the square • You must know the Acronym • There are prizes

  15. Let’s LEGO

  16. Let’s LEGO Build a Tower. • Did you go for stability, esthetics, etc • Why was that important to you? What do you see as your role as it relates to patient care? • Why did you build it that way? • What does it represent? Envelope: Strategic Clinical Goals of Patient Safety & Patient AccessRead the issue, build a model on how you can help improve clinical practice in this area. • What did you build? • How does it help? • What will you do tomorrow to help advance it?

  17. LEGO & Bingo – What’s the link? • We all think differently • We all talk differently • But…we all have the same goal

  18. Concluding Thoughts • We are not Non-Clinicians • But we live, work & serve in a clinical world – WE SERVE THOSE WHO SERVE • Most importantly, we may be people without a clinical background but we are members of the SJHH CARE Team

  19. Enjoy the Convention!

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