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Communication and Decision Making

Communication and Decision Making. Personal face-to-face Telephone Mail/fax Memos, reports, written communication Email, Internet web sites. Managerial Communication. Exchange of information Transmission of meaning

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Communication and Decision Making

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  1. Communication and Decision Making

  2. Personal face-to-face Telephone Mail/fax Memos, reports, written communication Email, Internet web sites Managerial Communication

  3. Exchange of information Transmission of meaning Sender communicates a thought or idea and the receiver perceives exactly the intended meaning Communication

  4. Interpersonal Communication between two or more people Organizational All the forms of communication that occur among individual groups or departments Two Types of Communication

  5. The communication source The message Encoding Decoding The receiver Feedback The channel 7 Elements of the Interpersonal Communication Process

  6. Ways to communicate interpersonally • Nonverbal • Body language • Facial expressions • Gestures • Verbal intonation

  7. Barriers to effective interpersonal communication • Perception • Semantics • Non-verbal communication • Misinterpretations • Multi-cultural issues • Ambiguity • Defensiveness

  8. Use feedback Restate message for clarity Active listening Avoid triggering defensiveness Overcoming barriers

  9. Formal Used by managers to communicate job requirements Follows chain of command Informal Discussion not pertaining to job duties Does not follow chain of command Formal v. Informal Communication

  10. Flow of Communication • Upward • Downward • Lateral • Diagonal

  11. Communication Networks • Chain • Wheel • All-channel • The grapevine

  12. Identify and define problem Identify decision criteria Allocation of weights to criteria Development of alternatives Analysis of alternatives Selection of alternative Installation of alternative Evaluation of decision effectiveness Decision Making process

  13. Rationality Bounded rationality Intuition Values- and ethics based Experience based Affect initiated based Cognitive-based Subconscious based Making Decisions

  14. Programmed Non-programmed Conditions under which decisions are made Certainty Risk Uncertainty Types of Decisions

  15. Way of thinking Tolerance for ambiguity Directive Analytical Conceptual Behavioral Decision Making Styles

  16. Trends in Decision Making • Technology • Management Support Systems

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