Autumn 2012 Consultation Feedback

1. Autumn 2012 Consultation Feedback

2. BSB - Autumn 2012 Consultation Engagement Channels Around 3,500 responses received across all channels in Autumn 2012, now more than 30,000 responses since 2010 • Face to face resident survey • Viewpoint Panel survey • YouthPoint survey • Advertorial • Roadshows • Twitter and Facebook • VCS Events

3. BSB - Autumn 2012 Consultation Engagement Channels – more info • Face to face – Independent survey, 500 residents in November 2012 (representative across districts, age groups) • Viewpoint Panel – 2,350 responses • YouthPoint survey – pilot survey of C&YP through schools – approx250 responses • Advertorial – Limited list of questions placed in local press – approx200 responses • Roadshows – Face to face resident engagement with senior officers and members – suggestions, iPad survey, Display Board questions. • Twitter / Facebook – used to promote Viewpoint panel and Roadshow events • VCS Events – around 60 attendees from cross section of VCS organisations

4. BSB - Autumn 2012 Consultation Resident Views First 3 words to describe what you think of WCC (Face-to-Face) First 3 words you would like to use to describe WCC

5. BSB - Autumn 2012 Consultation Resident Views

6. BSB - Autumn 2012 Consultation Resident Views (face to face survey) How to make the changes Listening to local complaints Listen to what people say Reduce wastage of money - improve efficiency Fix roads and potholes sooner Improve the roads! Involve youngsters, communicate more with residents They should improve their communication with us as residents Listen and respond to requests They need to be more helpful and should be more efficient Over staffed and inefficient

7. BSB - Autumn 2012 Consultation Resident Satisfaction • Overall satisfaction with the County Council and perception of the value for money we offer is still improving 59% satisfied (49% in 2011) 46% agree (43% in 2011)

8. BSB - Autumn 2012 Consultation Resident Satisfaction • Medium term trend shows increase in those not dissatisfied…

9. BSB - Autumn 2012 Consultation Key Messages: Resident Priorities • Budget Consultation – we specifically asked residents about WCC services they were least prepared to see reductions in 2010: • Protecting Vulnerable Adults • Maintaining Highways • Safeguarding Children • Don’t currently repeat this each year – recommend repeating in Autumn 2013 • Every year since 2008, we’ve asked what residents think is most important in making an area a good place to live and what needs improving …

10. BSB - Autumn 2012 Consultation Key Messages: Resident Priorities • What residents find important in making a place good to live (not necessarily WCC services) 2012 2011 2010 2009 2008 Level of Crime 53% 59% 60% 60% 61% Health Services 51% 46% 45% 45% 45% Education 38% 34% 34% 34% 31% Clean Streets 32% 39% 40% 41% 44% Affordable Housing 32% 32% 31% 33% 32%

11. BSB - Autumn 2012 Consultation Key Messages: Resident Priorities • Residents top priorities for improvement in their area (not WCC services) unchanged from 2011 • Compared with 2011, nothing to suggest changing Corporate Plan priorities 2012 2011 2010 2009 2008 Highways repairs 48% 46% 49% 47% 51% Activities for teens 40% 37% 40% 46% 49% Job Prospects 36% 38% 30% 27% 19% Public transport 35% 35% 25% 27% 28% Traffic congestion 31% 35% 31% 32% 34%

12. BSB - Autumn 2012 Consultation Key Messages: Resident Priorities Open Road • 3 most important drivers of satisfaction • Condition of roads – 23% • Condition of pavements – 15% • Reduction of traffic jams – 14% • How satisfied (face-to-face) • Condition of roads – 26% (63% dissatisfied) • Condition of pavements – 33% (58% dissatisfied) • Reduction of traffic jams – 38% (51% dissatisfied)

13. BSB - Autumn 2012 Consultation Key Messages: Resident Priorities • Open Road • Would you be prepared to pay more council tax to improve the highway network? • Only one quarter prepared to pay extra council tax • Of those that didn’t want to pay extra, half thought money should come from elsewhere • Overall, over half agreed that more investment should be made

14. BSB - Autumn 2012 Consultation Key Messages: Resident Priorities Economic Situation: Face to Face survey • Residents remain concerned about national budget deficit. (78% very/fairly concerned) • There are some signs of improvement even though still few people believe local economy is getting better. (5% more residents agree economic climate better than 12 months ago, in 2011) • Many trust the County Council to do what is right, but this is declining. (% of residents who trust WCC is 10% lower compared with 2011) • Increasingly, there is a belief efficiency savings can cover shortfall in council budgets. (approx 7% more residents believe efficiency will cover shortfall compared with 2011)

15. BSB - Autumn 2012 Consultation So What? • Satisfaction with WCC is improving – positive trend • Support for Corporate Plan priorities especially Open for Business / Open Road • Residents view WCC relatively positively but use words like “Good”, “Helpful” or “Efficient” – consider in future communications • Residents views about trust and efficiency may be influenced by national media / central government • Update consultation about protecting WCC services – Autumn 2013 • Need to be able to demonstrate that we’re focussing in the right areas – understanding our population … Census 2011