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Business Process Engineering

Business Process Engineering. VISION. MISSION. Defines. Accomplish. WORK PROCESSES. Execute. Guide. DECISIONS. Consider. Supports. INFORMATION. Employs. Processes. TECHNOLOGY. Assessing the organization’s decision to “reengineer”

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Business Process Engineering

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  1. Business Process Engineering

  2. VISION MISSION Defines Accomplish WORK PROCESSES Execute Guide DECISIONS Consider Supports INFORMATION Employs Processes TECHNOLOGY

  3. Assessing the organization’s decision to “reengineer” • Has the organization reassessed its mission and strategic goals? • Has the organization identified performance problems and set improvement goals? • Should the organization engage in reengineering? • Assessing the New Process’ Development • Is the reengineering project appropriately managed? • Has the project team analyzed the target process and developed feasible alternatives? • Has the project team completed a sound business case for implementing the new process? • Assessing Project Implementation and Results • Is the organization following a comprehensive implementation plan? • Are the executives addressing change management issues? • Is the new process achieving desired results?

  4. BPR Drives Many Changes Business Process Reengineering Management & Decision Support Structures Policies and Regulations Core Processes People and Organizations Information and Technology

  5. Handoffs & Cross Functional Interfaces REPRODUCTION TEXT PROCESS PRODUCTION Inputs: Handwritten Material Copy Handwritten Document Receive Handwritten Document Receive Copy and Original Receive Copy Review, Edit and Assemble Document Enter into Word Processor Review Document Copy Document How many handoffs? How long will it take? Where are the delays? Output: Printed Report Prepare And Mail Who owns this process?

  6. For optimal production and motivation, organizations must have the right people – those who have the necessary knowledge, skills, ability and attitude, in the right places at the right time!This is determined through a good Job Task Analysis. ACTIVITY 5 ACTIVITY 4 ACTIVITY 1 ACTIVITY 2 DECISION ACTIVITY 7 ACTIVITY 6 ACTIVITY 3 What Jobs are involved with activity 2? What Duties comprise each job? What Tasks are involved with each duty? Are there any subtasks involved? What are the Elements of the tasks? (see attachment that defines jobs, duties, tasks, elements) What type of knowledge, skills, abilities, attitude (KSAA) will the job incumbent need? Where will you get this person? Training? $? How do these affect New Hire? $? attitudes of employees?

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