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LEADING VALUES

E. I. n. s. t. i. t. u. t. e. o. f. T. A. F. LEADING VALUES ‘Practical examples of the successful integration of values into organisational practices.’. VTA/Dattner Grant – “A Seat at the Table” Christina Bassani Julie Kean Jan Kelly Nita Schultz Peta Watson.

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LEADING VALUES

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  1. E I n s t i t u t e o f T A F LEADING VALUES ‘Practical examples of the successful integration of values into organisational practices.’ VTA/Dattner Grant – “A Seat at the Table” Christina Bassani Julie Kean Jan Kelly Nita Schultz Peta Watson

  2. Think about an organisation you have worked for……………. What did they value and how did you know?

  3. Core Values“The organisation’s essential and enduring tenets - a small set of general guiding principles; not to be confused with specific cultural or operating practices; not to be compromised for financial gain or short-term expediency.”(p73 Collins and Porras 2004)

  4. Australia’s 'Best Employers' Every year Hewitt Associates select 20 ‘best employers’. The top 20 excel in leadership, employment offer, employee recognition and accelerating employee development. They are more exacting in their selection processes for cultural fit and invest more in employees to help them become successful quickly.

  5. Australia’s 'Best Employers‘ 2003Under 1000 employees Cisco Systems Nokia Australia Guinness UDV Sun Microsystems Australia Agilent Technologies Avis SC Johnson Powerlink Queensland Merck Sharp & Dohme (Australia) Johnson & Johnson Nike

  6. Australia’s 'Best Employers‘ 2003 Over 1000 employees Flight Centre Macquarie Bank Deloitte Touche Tohmatsu Lion Nathan Star City British American Tobacco SalesForce Eurest (Australia) Foster’s Group

  7. Best Employers & Values • Flight Centre 1st Place in 2002 and 2003 Best Employer - • “Our company is our people. We care for our health and well being, our personal and professional development and our financial security. Aligning our values and behaviours is important to getting it right.” • Lion Nathan Australia – Finalist Best Employers Australia 2002, 2004 • Aligning their values and developing their culture on values saw their total shareholder return increase by 180% over a 7 year period. The HR Manager drove the culture shift with support from the CEO. *Source - Human Resource Magazine THC Press Sydney

  8. Employers of Choice/ABEF Best Employer Winners • Australian National Credit Union –Won Award in Employer of Choice 2004, Best Practice in Corporate Citizenship • Client/member satisfaction to 83% • Staff satisfaction to 92% • “Our values are what differentiates us, they underpin all our decision making” • Leaseplan – 2004 Silver Medalist – Australian Business Excellence awards • Focussed on alignment of values and building culture • Bottom line improvements discussed further on • *Source - Human Resource Magazine THC Press Sydney

  9. Project Methodology • Resource Sharing • Literature Search • Industry Visits • Coliban Water • Knox City Council • Leaseplan Australia

  10. Knox CityOrganisational Values • Teamwork • Integrity • Innovation • Enjoying Work • Service Excellence

  11. Values & Behaviours

  12. Performance Development Evidence Supporting Rating for Executives

  13. ValuesWorkshops • Sharing importance of values in our lives and work • Identifying individual values and similarities, differences in team • Exploring Knox values – behaviours, challenges, action planning

  14. Leadership Framework

  15. LeasePlan Globally In Australia 26 countries 1 million vehicles 7500 employees Parent company is LeasePlan Corporation in the Netherlands 100% subsidiary of LPC 70,000 assets managed  AU$1Billion in contract 375 employees 1,250 customers Offices in all major capital cities

  16. Vision LeasePlan Australia will be the organisation of choice for employees, customers and suppliers KRAs Shareholder Return Customer Driven People Focus Process Capability

  17. How LeasePlan Embeds Values Into Operations • Offers of Appointment • Job descriptions • Personal Workplans • Every project or operational decision measured against the strategic framework • Continuous Training Opportunities • Mentoring • Specific Professional Development • Reward & Recognition Program

  18. LeasePlan – Fleet Management • Organisational Values • Leadership • Integrity • Teamwork • Innovation • Professionalism

  19. LeasePlan – Fleet Management • “The Values Game” • Buy-in by all staff • Alignment of Values/Behaviours • Understanding of what is expected • Top down/Across Organisation • Action Oriented • Board game

  20. LeasePlan – Fleet Management • The Values Game • Games Workshop • Improvement Strategies • Action plan • Review

  21. Where to next? • Who would you target? • How would you adapt the game to your workplace? • When to implement? • Why play the game?

  22. Your kit by email • Rules of the game • Worksheets • Card template • Additional cards from today • Presentation • Game demo

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