How email support customer service proves beneficial for a business?

1. How email support customer service proves beneficial for a business? Recently HubSpot declared that more than 62% of customers prefer to communicate with businesses via customer services or emails. The percentage of customers opting for phone calls is 48%, contact via contact us form, and live chats are 42%. Now, these stats prove that a high majority of customers prefer & trust email conversations. There can be multiple reasons behind customers choosing emails over any other mode of communication. But first, let’s put some light on the meaning of email support customer serviceand what is its concept. Email Support Services The email support customer service is a communication medium where two parties- customer & customer handling department are involved in resolving the customer’s query, doubt or problem faced with the recently delivered product or service. In the corporate sector, email support services are considered as a professional and reliable method to maintain long-lasting relationships with clients. Witnessing this need and the increasing trust of customers towards the email support customer services, almost every second fortune 500 services or product provider company is hopping on to such services. A Trustworthy Name in Email Support Service Domain - Max BPO

2. Unearthed in 1996, Max BPO has been delivering the best-in-industry email support customer services to help businesses resolve tickets and attain better customer handling experience. When you choose to outsource email support services by Max BPO, you opt for excellence, expertise, and reliable services strengthening your relationships with your esteemed customers. Our team has proficiency in providing quick fixes to customers’ queries while keeping it a no-loss deal for your business. Our email support services include- Verification  Streamlined customer support  Query resolution  Technical support  Here are a few leverages of email support outsourcing with Max BPO 1. Customer Survey - Once you have resolved the customer’s query or issue, you can request for a quick and valuable survey displaying multiple-choice questions relevant to your services and products delivered. This helps the business receive genuine feedback from the customers. 2. Perfect to contact always occupied customers - There are a lot of customers who consider customer relationship management calls as a waste of time. In this case, the email support services work wonder. Several busy customers prefer to connect with their service or product provider via email as it does not come with any time bounds. 3. Easy email access via smart devices - Most of the people access emails via phones which makes it compatible & convenient for customers to raise their queries without leaving their comfort. 4. Issues remain & resolve privately - Emails are sort of personal conversations between the customer & email support department which do not put the business’s reputation on risk. This makes email support the best way to deal with customer’s queries. To outsource email support services, associate with our email support services experts today!