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MAINTAINING SERVICE AND MORALE DURING TRANSITIONS Margie Navarre Saaf Borrower Services Manager Madison Public Library navarre@scls.lib.wi.us. PREPARING FOR A NEW ILS (INTEGRATED LIBRARY SYSTEM). Goodby Dynix , Hello Koha Old ILS - Dynix – 17 years) -New ILS – Koha - approved in 2008.
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MAINTAINING SERVICE AND MORALE DURING TRANSITIONSMargie Navarre SaafBorrower Services ManagerMadison Public Librarynavarre@scls.lib.wi.us
PREPARING FOR A NEW ILS(INTEGRATED LIBRARY SYSTEM) • GoodbyDynix, Hello Koha • Old ILS - Dynix – 17 years) • -New ILS – Koha - approved in 2008.
PREPARING FOR A NEW ILS(INTEGRATED LIBRARY SYSTEM) • Training, Training, and More Training • Group training with SCLS staff • Checklists • Webinars • Sandbox
PREPARING FOR A NEW ILS(INTEGRATED LIBRARY SYSTEM) • Communication with Staff (You can’t communicate too much) • Timelines 4/5/2011 Last day to modify copy records on Dynix4/5/2011 Last day for Serials checkin on Dynix 4/13/2011 Last date to add, modify and delete patron records4/14/2011 Last day to circulate on Dynix 4/14/2011 Last day to place holds by staff and patrons on Dynix4/15/2011-4/16/2011 LINKcat down
PREPARING FOR A NEW ILS(INTEGRATED LIBRARY SYSTEM) • Talking Points • Why did we switch? • The old software, which was used for 17 years, is now obsolete and no longer supported • The hardware that the old software was hosted on will reach end of life at the end of June 2011 • Because we're not locked into a single vendor to update and develop the software, open source will allow LINKcat to evolve and grow in ways we could never consider before • Why is this upgrade such a big deal? Don’t you just install the software? • SCLS is one of the most complex organizations to choose an open source library software system • Moved nearly 3.4 million records from the 41 participating member libraries to the new system
PREPARING FOR A NEW ILS(INTEGRATED LIBRARY SYSTEM) • Know Your Staff • Embrace Change • Emotional Challenges with Change • Cognitive Challenges with Change
GO LIVE! • Knowledgeable Staff Present or Available by Phone • Plenty of Staff • Prioritize Tasks • Back up Plan • Using Humor and Treats to Manage Staff and the Public
KOHA TODAY • Not Without Challenges • Upgrades Continue • What’s Next