New Call Sender Feature

1. New Call Sender Feature • There is now a second live reply option in the COS that allows callers to call the sender of a message when that sender is unidentified, by using the caller id on the call when the message was left, which is saved with the message. A release transfer is done to the caller id.

2. Live Reply Changes • A live reply to an identified sender of a message no longer will tell the user to record a reply when the sender of the message has their transfer rules set to send to the caller directly to their greeting. Instead the user initiating the live reply will be taken to the sender’s greeting. • Live reply will always obey the transfer rule of the sender, just like if the user initiating the live reply had dialed the sender’s extension at the Opening Greeting.

3. Live Reply Failures • A live reply can not be available for a particular message or fail for several reasons. • Unidentified Senders • If the message is from an unidentified sender and there is no caller id information on the message, then the user will hear “Sorry, you can not call the sender because caller id information is unavailable.” • If the user’s transfer restriction table does not allow transfers to the caller id on the message, then the user will hear “Sorry, the system does not allow a transfer to the sender’s phone number.” • If the number that was dialed is busy, the user will hear “The sender’s phone is busy.” • If the transfer was not successful for some reason, the user will hear “Sorry, the attempt to call the sender was not successful.” • If the user is not configured to live reply to unidentified senders, the user will hear “Sorry, you cannot call senders outside the system.” • Identified Senders • If the sender is a blind address or is not in the user’s search scope, then when attempting to live reply to the message the user will hear “Sorry, you may not call this sender.”

4. Call Unidentified Sender Adv Settings • There are two advanced settings for this feature, that when used in conjunction provide the ability to attach a prefix of DTMFs to the caller id that is dialed. • “Dial Prefix for Live Reply to Unidentified Callers” is the DTMF string that will be dialed before the caller id is dialed. • “Minimum Number of Digits Required for Prepending Live Reply Dial Prefix” is the minimum number of digits that the caller id must be before the Dial Prefix from above is used. By default this is 0, which means these advanced settings are disabled (not used).

5. Alternate Contact Numbers • Each caller input key on a call handler or a user can be set to transfer to an alternate contact number. The alternate contact number can be entered in the SA, when the administrator sets the caller input key to transfer to an alternate contact number, or the administrator can leave the alternate contact number empty and allow the user to enter their own number through the TUI conversation (it is in the settings menu, from the main menu press [45] in the standard conversation). • There are a total of 12 alternate contact numbers possible, one for each caller input key. This is different from Unity, where only one alternate contact number can be configured. • A transfer to an alternate contact number is just a release transfer. If the number is busy the caller will be returned to the greeting.