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California’s Risk Communication Program: Diversity, Flexibility, and Model Development

Discover California’s strategic approach to risk communication, focusing on transparency, tools, training, and collaborative efforts in dealing with crises like bioterrorism. Learn about the state's efforts and partnerships in developing templates, media messages, and training programs.

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California’s Risk Communication Program: Diversity, Flexibility, and Model Development

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  1. California’s Approach to Risk Communication – Diversity, Flexibility and Model Program Development Terri Stratton, M.P.H. Emergency Preparedness Office California Department of Health Services

  2. California Demographics • Accounts for one-seventh of U.S. population • 7th largest world economy • Multi-national and multi-ethnic • Long coast line • Borders Mexico • Los Angeles – second most populated U.S. city with many dense urban areas • At risk of terrorism and natural disasters – fires, earthquakes, floods

  3. Bioterrorism (BT) Preparedness • California Department of Health Services (CDHS) Funding • Centers for Disease Control – $63 million • HRSA – $38 million • 61 County/City Health Departments • Direct CDC BT Funding to: • Los Angeles County • City of Long Beach • City of Pasadena

  4. Risk Communication Co-Leads for Focus Area F • Ken August – CDHS Public Information Officer • Terri Stratton – Emergency Preparedness Office • Significant Response Efforts: • California Smallpox Vaccination Program • 2003 Southern California Fires • SARS • 2004 Washington D.C, Ricin Incident • 2004 Orange County Baby Food Tampering • 2004 Live Anthrax at Oakland Children’s Hospital

  5. California Strategic Frameworkfor Risk Communication • Transparency • Echo Strategy • Primary Focus on communicating during an event • Partnerships and Collaborations • Tools and training • Multi-language focus

  6. California’s RiskCommunication Efforts • Development of Risk Communication Plan and Protocols • Development of Templates • Media, policy makers, partners/stakeholders • Populating CDHS/EPO Website • Crisis Site • Recording of Pre-Recorded Hotline Messages • Multi-language • Development of Key Messages • Pre-Event, during event in CA, event outside of CA • 5 Agents – Anthrax, Smallpox, Ricin, Dirty Bomb and general BT preparedness

  7. Training • State and Local Training • CERC • Spokesperson • Model Risk Communication Plan Development • Monthly Joint Conference Call with local Focus Area A and Focus Area F leads • Collaborative Efforts • Multi-Department/Multi-Agency Risk Communication Advisory Team • Designation of Partner/Stakeholder Coordinator • Participation in exercises and drills

  8. CERC Tool Kit • Need for guide for immediate response • CERC Manual • CDCynergy • Packaging of existing materials to guide development of individual CERC plans

  9. NoticeIf you are currently experiencing a crisis, turn to the Emergency Communication Guide at the back of the tool kit and follow the directions.Notice

  10. CERC Tool Kit (Cont.)Table of Contents • Crisis Communication Plan • Messages and Spokespersons • Media Outreach • Partner and Stakeholder Communication • Direct Public Outreach • SEMS (Standardized Emergency Management System) • SNS (Strategic National Stockpile) • Terrorism and Bioterrorism • Glossary

  11. Crisis Communication Plan • Developing CERC Plan • Crisis Communication Team & Roles • Resources for a Crisis • Joint Information Center (JIC) • Crisis Communication Protocol • Sample CERC Plan

  12. Crisis CommunicationPlan Worksheets • Assembling Your Crisis Team • Organizing Your Resources • Persons Authorized to Sign Releases • Information Release Authorization Form • Identifying Local JIC (other than LHD) • Organizing Your JIC (LHD) • Emergency Phone Tree

  13. Tool Kit Distribution Plans • Distribution to all CA LHDs including LA County • Provided on CD-ROM for updating • Trainings: First tier to LHDs Second tier possible to also engage local partners • Others as requested

  14. SNS Risk Communication Plan • Assumptions: - SNS activation signifies major event. - Communication needs to provide public guidance and instruction high. - SNS CERC plan needs to be part of overall CERC plan (seamless). - SNS CERC plan needs to address uniqueness of overall SNS plan.

  15. SNS CERC Plan • Overview of SNS • Pre-Event Planning (communication with SNS lead, develop materials, communication with stakeholders) • Crisis Communication Plan for SNS (transition from general CERC plan actions, confirm request for SNS and details on location etc, activate spokespersons,

  16. SNS CERC Plan (cont) key message templates, communication with partners/stakeholders, crisis website, B-roll, 800 Hotlines. • Recovery (continue communication efforts, integration with mental health oriented messages, occupational health, special populations needs)

  17. Questions? Terri Stratton CA Dept of Health Services (916) 650-6457 tstratto@dhs.ca.gov

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