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Beyond Bowling Together

Beyond Bowling Together. SocioTechnical Capital Paul Resnick MOCHI Presentation 7/12/00 www.si.umich.edu/~presnick/papers/stk/ to download a copy of the paper. Activities and Effects. Immediate Outcome. Activity. Preconditions. Immediate Outcome. Activity. Capital. Side Effects.

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Beyond Bowling Together

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  1. Beyond Bowling Together SocioTechnical Capital Paul Resnick MOCHI Presentation 7/12/00 www.si.umich.edu/~presnick/papers/stk/to download a copy of the paper

  2. Activities and Effects Immediate Outcome Activity

  3. Preconditions Immediate Outcome Activity Capital

  4. Side Effects Immediate Outcome Activity Activity Capital Capital

  5. Physical Human Information and Communications Technology Social Forms of Capital

  6. Macro Impacts of Social Capital • Health • Economics • Crime • Politics

  7. Productive combinations of social relations and information and communication technology A special case of social capital Interaction effect social relations and technology that may not be productive on their own SocioTechnical Capital

  8. Success factors Definition of success Immediate Outcome Activity Activity Capital Capital Implications of STK Lens for HCI Design and Deployment

  9. Declining Participation • Attending Club Meetings • Family Dinners • Having Friends Over

  10. The Civic Challenge • Improve traditional groups • Scheduling • Publicity • Less administration, more fun (or work) • Explore new forms of togetherness • Dormant but activatable groups • Just-in-time introductions • Lurking and catching up • Massively distributed work

  11. Outline • Anatomy of Social Capital • Technology Affordances • interactions • residuals • Some Promising SocioTechnical Relations • A Research Agenda

  12. Micro Impacts of Social Capital • Information routing • Resource exchange • Emotional support • Public goods production (mobilization)

  13. Anatomy of Social Capital • Communication paths • Common knowledge • Networks • Identities • Expectations • Shadow(s) of the future • Multi-valent relations

  14. Social Capital • Communication paths • Common knowledge • Shared values • Collective identity • Obligations • Roles and norms • Trust • Activities • Info routing • Resource exchange • Emotional support • Collective action Summary

  15. SocioTechnical Capital Opportunities • New Interaction Types • New Residuals

  16. Distant Asynchronous Monitoring Notification Peripheral presentation Restricted modality Large fan-in Large fan-out Anonymity Access controls Concurrency controls New Interaction Affordances

  17. New Residuals • Document versioning • Interaction traces • Explicit feedback • Network maps • Local names with late binding

  18. Promising SocioTechnical Relations • Group self-awareness

  19. Promising SocioTechnical Relations • Group self-awareness • Brief, intermittent interactions

  20. Promising SocioTechnical Relations • Group self-awareness • Brief, intermittent interactions • Time conservers

  21. Time Conservers • FAQs and catching up • Peripheral participation • Dormant groups • Multi-tasking

  22. Promising SocioTechnical Relations • Group self-awareness • Brief, intermittent interactions • Time conservers • Support for large groups

  23. Support for large groups • Recommender systems • Reputation systems • Mass-authoring • Mass-conversation

  24. Promising SocioTechnical Relations • Group self-awareness • Brief, intermittent interactions • Conserving time • Support for large groups • Just-in-time introductions

  25. Just-in-time introductions • Exploiting network maps • Documents as introducers

  26. Research Agenda • Case Studies • Measurement • Grand Theory

  27. Research Agenda: Case Studies • Creating tools and seeding practices • Field trials • what happens to SC when new information system introduced? • Example: Who’s That? (www.whothat.org)

  28. Research Agenda: Measurement • Need sensitive instruments • Questionnaire items • Attitudes • Contextualized • Activities • Which activities? • Networks • Potential as well as actual • Behavioral measures • On-line tasks or games?

  29. Research Agenda: Grand Theory • Which features of SocioTechnical relations are productive? • Define the space of features • Determine which features (or combinations) are productive

  30. Take Home Messages • Pay attention to residual capacities • Lots of opportunities to explore • Society needs us to succeed • Please comment on the paper (by August 6) • www.si.umich.edu/~presnick/papers/stk/

  31. URLs to load up • Evite • Three Rivers Free-Net • Webgrrls • PHP Manual

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