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Direct Debits in Europe The merchants perspective DRF Europe April 25-26, 2006 - Basel. Ronald Wallroth GlobalCollect. Sven krahn Lycos. Agenda. Non face-to-face payments facts and figures Merchants challenges and expectations Direct Debit key benefits Lycos Europe business case
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Direct Debits in Europe The merchants perspectiveDRF EuropeApril 25-26, 2006 - Basel Ronald Wallroth GlobalCollect Sven krahn Lycos
Agenda • Non face-to-face payments facts and figures • Merchants challenges and expectations • Direct Debit key benefits • Lycos Europe business case • Questions and discussion
GlobalCollect, International Payment Services • Over 12 years of successful track record of payment collection and reconciliation worldwide • One single technical and administrative interface enabling online merchants to accept: • Credit and debit cards • Real-time and offline bank transfers • Direct debits • Invoices and e-invoices • Cheques • GlobalCollect is privately owned and independent from its banking partners • 60 million transactions in 2005 and over 40% growth expected in 2006
Payment behaviors per country Source: Bank for International Settlements - March 2005
Only 64% of Europeanonline shoppers own a credit card Source: Forrester 2004
INSTRUCTIONS & LANGUAGES PAYMENT METHODS SECURITY CURRENCIES DATA PROTECTION SPEED Online payment collection challenges
Global E-payment landscape • Important regional cultural differences in payment behaviors • Difficult break through of new payment methods • Slow harmonization of payment processes through bank collaboration and international legislation • Currency convertibility issues • International transfer of funds barriers
The choice of payment methods is large • Local bank transfers: 192 countries • Real-time banking: 10 countries • Credit & debit cards: 158 currencies • Direct Debits: 20 countries • Checks: 50 currencies
Direct Debits General • Pull mechanism • Fast processing (same day) • Mandate direct debits used for recurring payments • Non-pre-authorized direct debits used for online payments. GlobalCollect specific • Country specific Non-pre-authorized direct debits: • Germany • Spain • The Netherlands • Austria • Direct Debit supported for 9 countries • Reporting of 99,9% of bank reversal in 3 business days. • Detailed reporting of reversal by banks and reversal by customers
Thank you for your attention ! Ronald Wallroth Business Development Manager GlobalCollect Tel.: +31 6 538 616 20 Fax: +31 23 554 86 66 Email: ronald.wallroth@globalcollect.com Sven Krahn European Director Billing & Customer Services Lycos Europe GmbH Tel.: +49 5241 807 1361 Fax: +49 5241 80 67 1361 Email: sven.krahn@lycos-europe.com