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Group Case Analysis – Spring 2012 Management of Business Processes & Operations Wednesday, March 21, 2012

Shouldice Hospital. Group Case Analysis – Spring 2012 Management of Business Processes & Operations Wednesday, March 21, 2012. Fallan Faulkner - Krystle Grogan - Mia Hughes - Jeanie Neumeyer - Amie Sistad - Paul Thompson. Current Situation . Current Process Flow Chart. day #4: Checkout.

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Group Case Analysis – Spring 2012 Management of Business Processes & Operations Wednesday, March 21, 2012

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  1. Shouldice Hospital Group Case Analysis – Spring 2012Management of Business Processes & OperationsWednesday, March 21, 2012 Fallan Faulkner - Krystle Grogan - Mia Hughes - Jeanie Neumeyer - Amie Sistad - Paul Thompson

  2. Current Situation

  3. Current Process Flow Chart day #4: Checkout Check-in on first afternoon Surgery and first full day at Shouldice day #2: Rest & Recovery day #3: Rest & Recovery

  4. Current Pre-Surgery / Pre-Patient

  5. Current Arrival: First Afternoon

  6. Current Surgery: Full Day #1

  7. Current Process Full Day #2 Full Day #3 Check-out

  8. Key Factors for Success

  9. Key Issues/Problems

  10. Quality

  11. Quality

  12. Goals & Objectives

  13. Recommendations

  14. Current Bed Capacity

  15. Improved Bed Capacity

  16. CURRENT: Daily Operating Schedule

  17. IMPROVED: Mon, Tues, Thurs, Fri Operating Schedule (standard hernia surgeries)

  18. IMPROVED: Wednesday Operating Schedule (Recurrence/Complex hernia surgeries)

  19. Improved Process Flow Chart Arrival: first afternoon Surgery: Full Day 1 Check out Rest/Recovery: Full Day 2

  20. Improved Pre-Surgery / Pre-Patient

  21. Results / Outcomes

  22. Conclusion

  23. Questions?

  24. Works Cited: • 1.Private Hospitals Act(1990, January 1). http://www.canlil.org/en/on/laws/stat/rso-1990-c-p24/latest/rso-1990-c-p24.html. Retrieved Month 3, 2012, from www.canlil.org: http://www.canlil.org/en/on/laws/stat/rso-1990-c-p24/latest/rso-1990-c-p24.html • 2. Eckhert, D. (2012, March 1). Shouldice Hospital Administrator. (K. Groga, Interviewer) • 3. F. Robert Jacobs, R. B. (2011). Operations and Supply Chain Management (Vol. 13th). New York, New York: McGraw-Hill/Irwin. • 4. Hallowell, J. H. (2005, January 21). Shouldice Hospital Limited (Abridged). Harvard Business School Case . Ontario, Ontario, Canada: Harvard Business Reveiw Publishing. • 5. Hospital, S. (1996, January 1). Retrieved March 10, 2012, from www.Shouldice.com: www.shouldice.com • 6. Inman, R. A. (2012, January 1). Reference for Business. Retrieved March 3, 2012, from Reference for Business Encyclopedia of Business, 2nd ed.: http://www.referenceforbusiness.com/management/A-Bud/Aggregate-Planning.html#b • 7. Jones, D. W. (2011, September 29). Hernia Surgery Not Always Needed. Windsor Star, Body and Health; Doctor Game , p. C5. • 8. Levy, A., Sobolev, B., Hayden, R., Kiely, M., FitzGerald, J., & Schechter, M. (2005). Time on wait lists for coronary bypass surgery in British Columbia, Canada, 1991-2000. BMC Health Services Research, 522-10. doi:10.1186/1472-6963-5-22

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