Welcome to Boston University!

1. Welcome to Boston University!

2. Boston University Office of the Ombuds Francine Montemurro Boston University Ombuds fmonte@bu.edu Adam Barak Kleinberger Associate Ombuds abklein@bu.edu www.bu.edu/ombuds 930 Commonwealth Ave (Charles River Campus) 617-358-5960 818 Fuller (Medical Campus) 617-358-7645

3. What’s an Ombuds?

4. Can help you manage conflict and develop solutions using collaborative problem-solving approaches

5. “Thought Partner”

6. A safe place for confidential off-the-record conversations

7. When might you contact us? (617) 358-5960 ombuds@bu.edu

8. When might you contact us? • Issue is sensitive • Confidentiality is important • The stakes are high (or seem high) • You are not sure what to do

9. When might you contact us? • Managing conflict • Career progression • Climate or work or academic environment • Research or academic integrity • Fairness and respect • Managing and having a difficult conversation • Need help but don’t know whom to ask

10. What to expect • Listen to you, understand the situation • Help develop options for managing conflict & problems • Coach for a difficult conversation • Access policies and procedures • Identify other University resources • Help identify underlying causes of conflict

11. Fundamental Principles of Practice • Confidentiality • Neutrality • Independence • Informality

12. Questions?

13. Boston University Office of the Ombuds Francine Montemurro Boston University Ombuds fmonte@bu.edu Adam Barak Kleinberger Associate Ombuds abklein@bu.edu www.bu.edu/ombuds 930 Commonwealth Ave (Charles River Campus) 617-358-5960 818 Fuller (Medical Campus) 617-358-7645