Lori Herrera Contracting Officer GSA Southwest Supply Acquisition Center

1. Lori HerreraContracting OfficerGSA Southwest Supply Acquisition Center May 4, 2016 Schedule 84

2. GSA Southwest Supply Acquisition Center Projected spending by Global Supply for FY16 (All Schedules) $257 million

3. How Customers Order from Multiple Award Schedule Contractors • GSA Advantage (customer can click-and-buy and the order comes directly to you) • GSA e-Buy (Procurement is competed and you must provide a quote) • Through another Government agency, such as GSA’s Global Supply • GSA Southwest Supply Operations Center (Fort Worth) • GSA Heartland Supply Operations Center (Kansas City) • GSA Northeast Supply Operations Center (New York)

4. FBI Dept. of Energy U.S. Border Patrol Dept. of Defense Multiple Award Schedule (MAS) Program GSA Global Supply $257 million in 2015 State and Local Government Nuclear Regulatory Commission

5. Multiple Award Schedule (MAS) Program Obtain your MAS contract working with your MAS Contracting Officer

6. Buyer from a Customer Agency E-Buy Contracting Officer for a Specific Requirement

7. First step in any procurement:Priorities for use of Government supplies (FAR 8.002) • Supplies • Agency inventories • Excess from other agencies • Federal Prison Industries, Inc. (UNICOR) • Supplies which are on the Procurement List maintained by the Committee for Purchase from People who are Blind or Severely Disabled

8. First step in any procurement:Priorities for use of Government supplies (FAR 8.002) continued • Wholesale supply sources, such as stock programs of the GSA (GSA Global Supply), DLA or VA • Mandatory use Federal Supply Schedules (nonexistent) vii. Optional use Federal Supply Schedules; and viii. Commercial Sources

9. GSA Global Supply Southwest Supply Operations Center • National Stock Number (NSN) Items • Will have an Item Purchase Description (IPD) describing the salient characteristics • Make sure your quoted items meets the salient characteristics of the IPD & include a technical description of your item with your quote • Conducts procurements on behalf of customers

10. GSAAdvantage! – Your Best Tool • Your first face to the customer • Marketing tool • Keep it updated • Post pictures whenever possible • Include salient characteristics of product • Include OEM part number

11. GSA Advantage! - Customer Concerns/Complaints AVAILABILITY & ORDERING ISSUES • Difficult to Find Products • Discontinued Models/Items No Longer Available • Limited Product/Service Descriptions • Price and/or Quantity Not Clear – Based on Product/Service Descriptions/Photos • No Photo/Picture Available • Difficult to find products • Limited Product/Service Description • No Photo/Picture Available • Minimum order amount too high • Terms and Conditions Not Posted or Outdated • No Response to Emails/Phone Calls – Email Address Incorrect

12. GSA Advantage! - Incorrect Information AVAILABILITY & ORDERING ISSUES • Difficult to Find Products • Discontinued Models/Items No Longer Available • Limited Product/Service Descriptions • Price and/or Quantity Not Clear – Based on Product/Service Descriptions/Photos • No Photo/Picture Available End Result You Could Lose a Potential Customer!!

13. What if GSA Advantage! Information is Not Kept updated? • Old/Incorrect email addresses • Will not receive PO Portal Notifications • Will not receive eBuy Notifications • Customers unable to contact your Company • Old/Incorrect product/service information • Receive order for product/service no longer available • Return or Cancellation of Order

14. What if GSA Advantage! Information is Not Kept updated? (continued) • Old/Incorrect Pricing • Receive order at the wrong Schedule Price • Lose order to competitor with better pricing You Must Honor the Posted Advantage Price (unless new commercial or MFC price is lower) This is your Advertised Price

15. GSA eBuy • www.gsa.gov/ebuy • Online Request for Quotation (RFQ) Tool • Facilitates request for submission of quotations • Interactive Application – Communication of requirements and quotes via web and e-mail • Streamlines acquisition process • Fast and easy to use

16. GSA e-Buy – Benefits to Contractors • Maximizes opportunities to offer quotes to the Federal market • Reduces cost of finding government business opportunities • Reduces lead time and cost to submit quotes • Increases business volume for supplies and services provided • Establishes new business relationships • Increases sales potential

17. GSA eBuy – Closing Comments • Respond completely to RFQ and provide all requested information as attachments • Quotes must be at or below approved MAS price list • Ask questions regarding RFQ before it closes • Submit quotes only if your item meets specs • Clearly identify any “open market” items • Respond by date indicated, otherwise your quote may not receive consideration for award • Use “NO QUOTE” button if you do not wish to quote (give reasons so we can address issues)

18. You’ve Received the Award – Now What? • Meet the delivery schedule • Deliver IAW terms and conditions of order/agreement • Inform CO immediately of any problems • Furnish shipment tracking information, if requested • Submit invoice in timely manner • Follow up with customer • Agree to changes only when you are dealing with the CO that placed the order – Only the CO has the authority to modify the order

19. POINT OF CONTACT: Lori Herrera 817.850.8388 lori.herrera@gsa.gov