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Customs Reform

Learn about the experience of the World Bank in customs reform, focusing on cooperation, information sharing, delegation of powers, single window system, and role of the private sector.

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Customs Reform

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  1. Customs Reform The experience of the World Bank

  2. Essential: Cooperation and information • Manage by objectives rather than by institution • Delegation of powers • Cross-designation of officials • Single window • Role of private sector • Website

  3. What is needed to do a project • Diagnostic • Baselines • Ownership • Objectives: Integration and/or accession • Change management • Measurement

  4. Selectivity only addresses part of the problem Narrowly focused Too dependent on local systems Can be easily diverted Not always sustainable Interpreted as excluding security Risk management must apply to the entire logistics chain Must be shared Must include security Addresses all aspects of control Involves rewards for compliance Risk management

  5. Integration • Taskforce rather than administration • IT can provide support (single window) • Training must be entirely reshaped • Reforms must be set in concrete

  6. Regional User SurveyFirst phase – strengthening baseline and methodology • Objectives: - supplementing performance measurements through survey, interviews and discussion groups to analyze improvement of border agencies’ performance in each country - drawing attention to decision makers on areas of priority improvements (strong tool) • Sample:150 companies, with validation from international cities • Six dimensions:Customs law; Communication; Procedures; Personnel; Logistics; Integrity • Phasing methodology:refined after phase I to increase comparability of results (2002, 2003); transfer to Chambers of Commerce in phase II

  7. User Survey Results Example

  8. Pilot site concept • Objective: • To improve operational efficiency • To promote cooperation among border agencies and across borders • Concept • Small scale operational approach • Ownership by participants • Incubator for new ideas and initiatives • Monitoring

  9. Change Management –Convince rather than impose • List core functions affecting import, export, transiting, payments, suspense schemes, and cross border movements of individuals • Identify the corresponding enabling legislation and associated secondary regulations and operational guidelines • Prepare accordingly a matrix of interactions

  10. The legislative critical path

  11. Evaluate legislative and regulatory interactions • Develop a best practice model in coordination with international donors, identify the gaps with the local model • Recommend a reform path to optimize the business model and subsequently harmonize it with international standards • Factor local strengths

  12. Detect potential socio-institutional blockages • vested interests • corrupt and/or criminal practices • traditional, religious and cultural standards • administrative and organizational templates • multi ethnic communities

  13. Documented job process flowchart • Monitoring indicators • Avoidance strategy • Remedial action consistent with the project achievement critical path

  14. Identify relevant elements of the social pact • List operations and processes which are thwarted • Risk management: Identify the mechanisms with which officials carry out risk-managed activities • Establish the relationships and mechanisms that ensure accountability and reporting

  15. Prepare a communication strategy • Disseminate within the administrationnew objectives and operations • Feedback • Priorities • Field inputs

  16. Some other requirements • Legislation • Intern-agency relations map • Preventive and enforcement role is an issue and an example

  17. Change management – Act 2 • Act 1 was to work out the environment and make action recommendations • Act 2: Assist in designing policies

  18. Change management – Act 3 • Act 1 was to work out the environment and make action recommendations • Act 2: Assist in designing policies • Sustainability • Networking • Training • Gradual approximation

  19. Results on the ground: Savings

  20. Each idle truck has a cost of US$ 15 per hour Multiply total number of trucks by time reduction RESULT: In SEE, approximately US$ 6.4 in 2003 Savings to the economy

  21. Results • Reports on corruption are very encouraging • Transit times and costs are reducing • Seizures are increasing • Reasonable chances of sustainability • But there is a lot we cannot do on our own

  22. What are we doing now? • South East Europe • Russia • Central Asia • Afghanistan • South East Asia • Brazil • …

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