Company presentation

1. Company presentation www.gsl-servicenet.de GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbH // Member of theKIS Group Version 1.5/220312

2. Service portfolio in Europe GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbH // Member of theKIS Group Page 2

3. Table of contents 1. Table of Contents 2. Overview – Basic information 3. After Sales Service / Reverse logistics 4. Fulfillment 5. Logistics 6. Forwarding 7. Products 8. European structure 9. Strengths 10. Internet Services 11. Contact person GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbH // Member of theKIS Group Page 3

4. Overview – Basic information • More than 10 years experience (as JET GmbH which changed from 01.01.2012 to GSL mbH) • 10.000 m2 in the service- and logistics center • Certified in DIN ISO 9001:2008 • Until 5.000 calls per month • Until 6.000 service cases (devices and accessories) per month • Distribution of until 30.000 devices per month in the area logistics GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbH // Member of theKIS Group Page 4

5. Service portfolio (After- Sales Service / Reverse logistics) • Handling of returned products • Pick up service for products at the customer or dealer • Swap • Credit notes treatment • Return payment processing • Technical & optical check of devices • Repair (e.g. for electronic products) • Sales (products, spare parts etc.) • Refurbishment • Spare parts deliveries • Call center/ hotline activities • Internet based order tracking connected to the online tracking of UPS (www.gsl-servicenet.de) GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbH // Member of theKIS Group Page 5

6. Service portfolio (Fulfillment, e.g. for Onlineshops) • Goods entry / Check / Inbound Storage • Stock keeping • Order processing • Order hotline • Hot- and helpdesk for product information • Payment processing • Pick & pack • Deliveries • Reverse logistics • Distribution of mass volumes of products, samples etc. • Organization of pre-carriage of goods to JET including Customs Clearance (Fiscal Representation) and Bounded Warehouse facilities • Creation & support of your Online shop(s) (products, content, pictures etc.) • Internet based track & trace connected to the online tracking of UPS (www.gsl-servicenet.de) GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbH // Member of theKIS Group Page 6

7. Service portfolio (Logistics) • Warehousing • Import / Export • Distribution of mass volumes of products, samples etc. • Repacking, relabeling and so on ... • Further services, as per customers request GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbH // Member of theKIS Group Page 7

8. Service portfolio (Forwarding) • Sea freight, containerized groupage (LCL) and full containers (FCL) • Customs Clearance (Fiscal Representation) • Pre-carriage domestic and all over Europe; groupage till full loads • Distribution domestic and all over Europe; groupage till full loads • Further services, as per customers request (e.g. airfreight) GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbH // Member of theKIS Group Page 8

9. Products (within our service range) • All kind of commodities (packed goods) • Phones, Cell phones, Walkie Talkies • Car- Hifi (Navigation systems, Car radios) • Cameras, binoculars • Entertainment products • Household appliances • Wellness & Beauty & Health • Do it Yourself & Tools • (Electronic) toys • Textiles • Merchandising articles • CD‘s / DVD‘s etc. • ... and much more... GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbH // Member of theKIS Group Page 9

10. European structure Callcenter & Service processing centralized over GSL in Apolda, Germany Germany Apolda (Thüringen) Finland Sweden Norway Denmark Belgium Poland Netherlands Ireland Czechia United Kingdom Austria France Hungary Portugal Page 10 Slowenia Croatia Spain Switzerland Italy Greece

11. Our strengths • High competence & extended knowledge of our employees • Individual solutions – different processes adapted individually to our customers needs • Top quality • Guaranteed neutrality • Transparency – e.g. we provide our customers daily up-to-date service, fulfillment and logistics data in our internet system • Active optimization of processes & reduction of costs GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbH // Member of theKIS Group Page 11

12. Internet services (www.gsl-servicenet.de) • Order tracking system for service- und logistic orders for business customers Business customers can see online their total service cases of the past half year and can create individual analysis (updated daily) • Order tracking for dealers and private customers • Connection to the UPS- Tracking at delivered service cases so all private customers and dealers can track their service cases until final delivery • Online stock overview (updated daily) • Instruction manuals of our customers for download for the end consumers • Product-, accessory- and spare part sales of the GSL Web shop: www.gslshop24.com GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbH // Member of theKIS Group Page 12

13. Your contact person Thomas Janetzki (MBA) Sales Manager GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbH Am Weimarer Berg 6 99510 Apolda Germany Phone: 0049 (0)3644 517150 Fax.: 0049 (0)3644 517100 Mobil: 0049 (0)16090773187 Email.: thjanetzki@gsl-servicenet.de Website: www.gsl-servicenet.de GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbH // Member of theKIS Group Page 13