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Legal Technology Core Competencies

Legal Technology Core Competencies. Does Your Firm Measure Up ?. LTC4 TM – Legal Technology Core Competencies Certification Coalition. Who we are. Sponsors of LTC4 Full-Service Training Organization

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Legal Technology Core Competencies

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  1. Legal Technology Core Competencies Does Your Firm Measure Up? LTC4TM – Legal Technology Core Competencies Certification Coalition

  2. Who we are • Sponsors of LTC4 • Full-Service Training Organization • 100+ years combined experience in lawfirms as Training Directors, Help DeskManagers, e-learning specialists • Team of Smart Owls… • Creators of Goal-Based Learning Approach

  3. What do users really need to know in order to do their work? • Legal technology core competencies • A coalition of leading law firms (LTC4TM) has created an industry standard • Target Audience: • Support Staff • Associates • Positive attitude - Certification rather than Assessment • Offering CLE/CPD where possible

  4. Steering Group – US/UK • McGuireWoods LLP • Munger, Tolles & Olson LLP • Kramer Levin Naftalis & Frankel LLP • Littler Mendelson, P.C. • Ford Harrison LLP • Eversheds LLP • Linklaters LLP • Freshfields Bruckhaus Deringer LLP • Squire Sanders

  5. What’s in it for the law firm? • Competitive advantage • Increasing demand for technical competence from client’s General Counsel • Not wasting the client’s money on “busy time” • Average user productivity loss is 17% (Neochange) • Risk of being fired because of poor document quality

  6. What’s in it for the law firm?

  7. What’s in it for the Firm? • Puts the onus on the user to learn  • Clients assured of technical competence (Certification) • Establishes an industry standard • Attorney buy-in with CLE • Pressure to increase support staff/attorney ratios so skills need to be higher • Flexibility among staff

  8. Past issues • Application-centric as opposed to workflow-based • Not always legal-specific • Time and resources to review and analyze results • Can be daunting for users • One-time exercise, not on-going

  9. Success factors • Marketed positively • Gently introduced • Incremental build-up • Tied in to appraisal • Automated process

  10. The LTC4 Process • Determined core competencies • Determined best practices – generic and firm-specific • Selected core applications • Arranged by workflows – attorneys and staff • Each member expanded on a workflow • Consolidated, agreed on scenarios

  11. The LTC4 Process

  12. The LTC4 Process

  13. The LTC4 Process

  14. The LTC4 Process

  15. CLE

  16. Workflow-based Competencies • Document Production • Managing Electronically Stored Documents/Emails • Collaborating with Others: E-Mailing and Sharing Documents • Time and Billing • Mobile Devices for Lawyers • Working with Clients • More as required….

  17. Questions? • What ways have you been successful in introducing skills-building in your Firm? • How successful have you been in attributing CLE points to e-learning program for technology training? • What other driving factors would there be for core competency in your firm?

  18. Support “humane” skills improvement

  19. When creating a program… • Organize scenario-based legal technology core competency workflows • Measure, manage and report • Provide remedial training where needed • Provide CLE attracting courseware where possible • Make it easy to administer

  20. Thank you! • We will email you an evaluation form. Fill it out to be entered into our drawing for half a day free consulting on achieving training goals. • Please contact us to find out more about KnowledgeCheck and LTC4. info@capensys.com

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