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Companies House Online Services: Enhancing Customer Value Through Digital Transformation

Discover how Companies House revolutionized its services online to provide valuable company information, benefiting customers and improving efficiency. Learn about the digital journey, customer insights, usability improvements, and collaborative efforts. Explore the benefits for customers, reduced fees, enhanced services, and the roadmap for future enhancements through partnerships. Join the digital transformation for a more efficient and customer-centric experience.

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Companies House Online Services: Enhancing Customer Value Through Digital Transformation

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Presentation Transcript

  1. Companies House Online service case study: Our digital journey Jo Jones Head of Strategy and Policy

  2. “ providing company information thatcustomers value ”

  3. About us

  4. 1 Executive agency and trading fund 3 Registers

  5. Our servicesand the customers who use them

  6. Our journey to becoming a digital organisation

  7. Our journey - customers • Insight • knowing who our customers are • knowing what they want • and knowing what causes them problems • Usability • trying out ideas • getting feedback early and often • The digital approach – think digital • forms  transactions  check and amend

  8. Our journey – development

  9. Our journey – working with others

  10. Our digital journey

  11. What’s in it for us?

  12. Efficiency: cost vs. register size

  13. Efficiency: Cost per company

  14. and what’s in it for our customers?

  15. Reduced fees

  16. Benefits for customers • Reduced preparation time • Help to get it right first time • Reduced reject rates • Acknowledgement of delivery • Speed of registration • Accurate capture … and digital search products

  17. Still more to do …

  18. and we’ll be able to do even more with others …

  19. Working with others • Joined up approach across government • A single gateway to government • Share information • Remove duplication • Single identity with government • Ensuring companies are aware of support • A more joined up proposition …

  20. Thank you for listeningAny questions?Jo Jones: jjones@companieshouse.gov.uk

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