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“ 12369 ” environmental hotline for Public Participation in China

“ 12369 ” environmental hotline for Public Participation in China. Xiaojing Li State Environmental Protection Administration, China. Content. Introduction Case study of Chongqing Future goal. General situation in China.

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“ 12369 ” environmental hotline for Public Participation in China

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  1. “12369” environmental hotline for Public Participation in China Xiaojing Li State Environmental Protection Administration, China

  2. Content • Introduction • Case study of Chongqing • Future goal

  3. General situation in China • In 2001, State Environmental Protection Administration of China started to promote the “12369” environmental hotline and 12369 center to accept and handle environmental cases. An “12369”hotline network was established at four levels (county, city, province and state) based on the experience of pilot cities.

  4. General situation in China • According to statistics, by the end of 2005, over 600 cities and over 600 districts have established 1153 “12369” hotlines, which covers 70.1% county and larger administrative regions (HK, Macao and Taiwan are not included). The state environmental system (not including HK, Macao and Taiwan, China ) accepts more than ten thousands cases of environmental pollution and ecological damage.

  5. General situation in China • Network setting The network has been built among the environmental protection agencies of country, city and district (county) levels, which achieve the goal of information sharing.

  6. Case study of Chongqing • Coverage area ◎Chongqing city hotline center ◎Wanzhou, Fuling, Qianjiang district hotline center

  7. 重庆12369环保热线受理中心情况简介 Wanzhou Fuling Qianjiang CMEHC

  8. Case study of Chongqing Complaint / report • Work flow Receiving environmental cases Hotline 12369 to delivery notice Non-environmental cases Incomplete information Handling Ending

  9. Case study of Chongqing • Response to emergent environmental accidents

  10. Case study of Chongqing From 2002 to 2006, Chongqing environmental authority has dealt with 9,8000 environmental pollution complaints and issues.

  11. Case study of Chongqing • Performance evaluation comparison of the number of cases reported before and after the establishment of the hotline Cases number Before 2002 After 2002

  12. 3. Tackled by environmental department 96.3% 2.Valid report 96.4% 1.Invalid report 3.6% 4.Tackled by other Departments 3.7% Case study of Chongqing • Performance evaluation

  13. Case study of Chongqing • Performance evaluation 37.5%Investigated and handled by city team of environmental supervision 62.5%Investigate and handled by district or county EPBs

  14. Case study of Chongqing • Efficacy evaluation 1、As a channel between government and public, important role on dealing with environmental pollution complaints and environmental accidents. 2、Environmental violations have been prevented and corrected by public supervision. 3、Environmental issues have been handled in time, environmental damages have been controlled, social cost have been saved. 4、Work efficiency of EPBs have been improved. 5、Scientific source for government .

  15. Future goal • Network construction • To unify standards • To Improve Institutions

  16. Thank you !

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