Chapter 2

1. Chapter 2 Focusing on Interpersonal and Group Communication

2. Behavioral TheoriesImpact Communication

3. Your Turn • Describe an effective leader. • How is communication important to effective leadership?

4. Nonverbal Communication Adds Meaning

5. Understanding Nonverbal Messages • Cannot be _______ • Vary between ______ and cultures • May be ____________ or unintentional, _________or harmful • May be __________ and receive more attention than the verbal message avoided people contradictory beneficial intentional

6. Your Turn What type of listening are you engaged in at this time?

7. Effective Listeners . . . • Minimize distractions • Get in touch with the speaker • Show active involvement; do not interrupt • Ask reflective questions • Send probing prompts to the speaker • Use lag time wisely

8. Objectives. . . • Identify the factors that affect group and team communication • Discuss aspects of effective meeting management

9. Characteristics of Effective Groups

10. Characteristics Defined. . . • Common Goals: in effective groups a shared interest benefit or goal is present • Role Perception: in successful settings each member plays a variety of roles – some are outside of their own perception of what they think their role should be • Longevity: short term focuses more on the tack rather than maintenance; long tern will focus on maintenance such as on going duties and scheduling

11. Characteristics Defined. . . • Size: The smaller the group the more communication there is • Status: some group members will seem better qualified in specific areas – use those strengths • Group norms: the standard or average behavior of group • Leadership: leadership is the most important factor that determines the groups performance – they establish norms, provide direction and motivation

12. Stages of Team Development

13. Stages Defined. . . • Forming: becoming acquainted with each other and the task • Storming: dealing with conflicting personalities • Norming: developing strategies and activities that promote goal achievement • Performing: reaching a balance in the group that allows the group to function and accomplish the task with minimal conflict

14. Negative Group Roles. . . • Isolate – physically present, no participation • Dominator – speaks too often too long • Free rider – does not do fair share of work • Detractor – constantly criticizes and complains • Digresser – deviates from purpose • Airhead – never prepared • Socializer – pursues only the social aspect

15. Positive Group Roles. . . • Facilitator – makes sure everyone gets to talk and gets heard • Harmonizer – keeps tensions low • Record Keeper – maintains records and informs group members • Reporter – assumes responsibility for preparing materials for submission • Leader – assumes a directive role

16. Meeting Management Meetings are essential for communication with in organizations. They present opportunities for employees or group members to acquire and evaluate valuable information. • Face to Face meetings - most used type of meeting format even in an electronic driven world. Have richest non verbal cues, and are particularly good when members don’t know each other well. • Electronic Meetings – becoming more popular with technology growth, minimizes costs i.e travel, and accommodate geographically diverse groups quickly and easily. Limitations can occur with technology available, skill levels with the technology, hardware failures, and bandwidth limitations.

17. Suggestions for Effective Meetings frequency length • Limit meeting ______and _________ • Make ___________ arrangements • Distribute _______ in advance • Encourage ___________ • Maintain _____ • Manage _______and seek consensus • Prepare thorough _______ satisfactory agenda participation order conflict minutes

18. Activity #6 p.69 • Form Groups of 4-5 people • Consider what we learned about teams and designate a leader, recorder, and presenter • As a group decide on three concepts we discussed in this chapter that impact professional success the most and justify/explain your selections