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Analyzing the future of ECM Alan Pelz-Sharpe – Research Director

Analyzing the future of ECM Alan Pelz-Sharpe – Research Director. Unique combination of research, analysis & data Published syndicated research on emerging markets Daily qualitative & quantitative insight Analyst advisory, support Go-to-market support Global events. Founded in 1999

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Analyzing the future of ECM Alan Pelz-Sharpe – Research Director

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  1. Analyzing the future of ECMAlan Pelz-Sharpe – Research Director

  2. Unique combination of research, analysis & data • Published syndicated research on emerging markets • Daily qualitative & quantitative insight • Analyst advisory, support • Go-to-market support • Global events

  3. Founded in 1999 • Owner operated • 200+ staff globally • 1000+ client organizations served • Syndicated research, professional services, advisory, affiliation, events • Users, vendors, financiers, service firms • Globally available, local focus • 2 Client-facing Operating Units

  4. About Me • Analyst in the Information Management space for over 25 years. Formerly Partner at Real Story Group & VP at Ovum & Consulting Director for Wipro. • Currently Research Director for Content Management & Collaboration at the 451Group. Based in London – but research and work extensively in the US…. • My research world is: DAM, Content Management, Enterprise Search, Collaboration etc…… • My “other” world is: photography & film

  5. Agenda • The current ECM market is fracturing and dividing – where does this leave customers and sellers alike? • How will the emergence of cloud based file sharing application impact the industry? • Is the Social Workplace a reality or dream? • What impact will SharePoint 15 have on the industry? • Who are the key suppliers to watch in the coming years?

  6. Where are we now?

  7. Where are we now?

  8. Pro’s • Super Fast • Super Connected • Access to everything • Mobile • ✔ • Con’s • Distracting • Noisy • Overwhelming • Chaotic • ✗

  9. How it is supposed to be

  10. EXTERNAL Website Browsing Customer Complaints Online Order Processing Un-Structured Interactions (Social) Semi Structured Ad-hoc (Collaboration) Structured Business Processes & Transactions Internal IM/Chat Project Collaboration Invoice Processing INTERNAL

  11. Some of the players Xerox Kofax IBM Open Text Hyland Box Microsoft Alfresco EMC Oracle Workshare Laserfiche Lexmark

  12. Overcoming the Challenge: Taking the First Steps

  13. How it is supposed to be

  14. Mobile

  15. Social Enterprise ? Internal External

  16. Cloud

  17. Analytics & “Big Data”

  18. Enteprise Intelligence Layer (Analytics) Discover Classify Retain & Dispose Tag Manage Read Route Analyze Capture Distribute & Access Process

  19. Digital Blackholes

  20. Future Perspectives • Sellers • Cloud • Mobile • Subscriptions • Social • Collaboration • Data Ownership • Big Data • Backup • Buyers • Automating processes • Reducing costs • Customer insight • Asset Leverage • Less Data • Self-Service • Increased accuracy • Archiving

  21. “consumerization….” Anything, Anywhere, Anytime

  22. WWW.ECM3.ORG- or MIKE2.0

  23. Thank you. Questions? Comments? Twitter: alanpelzsharpe alan.pelzsharpe@451research.com

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