Personalisation Sharing Coventry’s Journey Mary Cooper- Purcell - ASPIRE Project Team

1. Personalisation Sharing Coventry’s Journey Mary Cooper- Purcell - ASPIRE Project Team

2. What this isn’t….. • A ‘how to’ session • A talk about ‘we’ve got it right’ • A lecture about ‘what you should do’ • A high level view of how Personalisation is interpreted and implemented • It’s a Manager in one Local Authority talking to Managers from another – sharing what we are learning on a common journey.

3. Coventry’s Adult Social Care Vision We will directly support, or influence others, to enable every adult in Coventry to have the opportunity to live a fulfilling life based on their individual choices and aspirations

4. BROKERAGE FUNCTION Supported information; engagement; cost-effective range of options to meet outcomes that optimise choice and control; support to get services OUTCOMES MATRIX – Indicative amount identified; clarification of eligibility; financial assessment referral Information and access points Information and signposting service on internet, with assisted access points Contact Assessment Adult social care or Multi-Disciplinary Assessment, with information / signposting where appropriate Enablement Provision of enabling service to inform assessment of longer term need Outcomes Assessment / Carers Assessment Health and Wellbeing / Choice and Control / Economic and Educational Participation / Social and Community Participation Support Planning and Ongoing Support Agree Support Plan, Personal Budget and Review schedule Outcomes Review / Reassessment Review and reassess needs / outcomes Revise Support Plan / personal Budget TR I GGER EVENT C I T I Z EN OR CARER Universal Services Targeted Universal Services Social and health care

5. Timing Issues • Comprehensive Spending Review • ABC – Fundamental Service Reviews • Introduction of new IT systems • Tender Renewals for providers • Re-alignment • Management de-layering

6. Manager and leader

7. Needs led Care Plans ? Single Assessment Outcomes focus Enablement Familiar processes Support Planning Familiar documents Resource allocation Personal Budget

8. Revisiting ‘known’ areas • Eligibility • Risk • Recording • Supporting quality and consistent practice now we are working in different ways.

9. Learning sets with practitioners • What is Personalisation and what are the drivers? • What’s an outcome? – how to use an outcomes focused approach • The Promoting Independence Framework • Support Planning – RAS and co-production • What makes an outcomes focused review • The skills you have and can build upon to do this • What does the actual documentation look like? – what goes where?

10. Some of the responses It’s about saving money It’s about getting rid of Social Workers It’s just another set of forms I don’t know what I’m doing anymore I’m doing it already

11. Keep building Supporting Managers Supervision Champions Team Meetings

12. Change Changing the culture is going to take time

13. Celebrate Success!