OTTR 2013 Introductions and Operational Improvements

2. WELCOME TO OUI 2013!

3. Introductions • Harry Lynch – Founder of Argenta Partners LP • OTTR Executive Management Team • Matt Hunter – President • Paul Kenyon, PhD. – Chief Technology Officer • Mike Donnell – EVP and Chief Marketing Officer • Jennifer Oehlerts – Chief Financial Officer • Michelle Foley – Vice President of Operations

4. OTTR’s 20Years of Doing Business - The Journey • 2 Technical and a Clinical • ArgentaPartners • Leader in Solid Organ Transplant • Blood and Marrow Transplant and Other Chronic Care Disease States Including Comprehensive Heart Disease, Diabetes Management, and Oncology. • Changes at OTTR Mission Statement Ourmission is to partner with Healthcare Providers to save lives and optimize patient health and clinical outcomes by providing the best patient tracking and chronic care health management system available.

5. Operational Improvements "“Small Steps to Success” • Team • Best Practice • Process Improvement • Service Updates and Support • Implementation • Interfaces • Standard Configuration • Customer Care • Trips • Client Service Manager

6. Operational Team • Managers • Operations Manager – Todd Rieper • Project Manager – Joe Trice • Service Update and Support Manager- Jim Andrews • System Engineers, Service Update and Support Teams– • Teamwork, Engagement, and Developing Team • Subject Matter Experts • Cross-Functional Integration • Clinical Team • Clinical experience • Transplant Experience • Certified Clinical Transplant Coordinator • Professional NursingOrganizations

8. Best Practice to Smart OTTR

9. Process Improvement • Key Performance Indicators • Lessons Learned • Risk Assessment Document • Project Management Workbook • Standardizing OTTR • Data Conversion Process and Documentation • Interface Process, Specifications, and Working Documents • Lab Analysis and Mapping Process • Automated Tool • Service Update Process • Process for bringing back Standard Configuration

10. Service Update and Support • Service Updates • Efficient Process • Sites on OTTR 6 • Last 5.2.5 Upgrade in Process • Projected End of Year • Support • Average Time to Respond • Reopened tickets

11. Implementations • Jackson Hospital Systems • Jackson Memorial Hospital • Miami Transplant Institute • Broward Health Medical Center • Hartford Healthcare • St. John Medical Center

12. Interfaces • EMR interfaces (medications, allergies, etc.) • Imaging interfaces • Point to interfaces • Outbound interfaces

13. Standard Config • Menu Sort -  Actions, Reports, ListsAlphabetical, Highest Priority • Medications – RX Norm – Total # now • Lists – Actions Pending, New Statistical Lists, Dashboards • Reports – New reports, Printscreens, Bird Book on Ottr.com • OTTR.COM – put in Zendesk password.  Nathaniel knows how to do this • Review windows • Dashboards • number of meds available with shows the Actions menu, RxNorm – 6789 medications in OTTR, and the third shows reorganized Lists menu

17. Reports -This report allows the user to select a flowsheet, date range, and program for the user.

18. Output the labs based on the flowsheet configuration

19. Patient Lab Report

20. Displays all patient labs for the date range

21. OTTR.COM

22. Kidney Patient Review: GENERAL

23. Liver Patient Review: GENERAL

24. Heart Patient Review: GENERAL

25. Donor Patient Review: GENERAL

26. Phase History

28. Donor

30. Insurance

32. Customer Care • Trips • Visits • Dollars • Success • Client Service Manager – Steve Williams

33. Finally there… Because, as the Chinese philosopher Lao-tzu said: “A journey of a thousand miles must begin with a single step.”