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COMPUTERS

COMPUTERS. Adware.

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COMPUTERS

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  1. COMPUTERS

  2. Adware Adware is advertising-supported software. It is any computer program or software package in which advertisements or other marketing material are included with or automatically loaded by the software and displayed or played back after installation or in which information about the computer or its users activities is uploaded automatically when the user has not requested it. These applications often present banner ads in pop-up windows or through a bar that appears on a computer screen

  3. Spyware • Spyware is a broad category of malicious software intended to intercept or take partial control of a computer's operation without the user's informed consent. While the term taken literally suggests software that surreptitiously monitors the user, it has come to refer more broadly to software that subverts the computer's operation for the benefit of a third party

  4. Virus • a virus is a self-replicating program that spreads by inserting copies of itself into other executable code or documents. A computer virus behaves in a way similar to a biological virus, which spreads by inserting itself into living cells. Viruses are one of the several types of malware or malicious software. In common parlance, the term virus is often extended to refer to computer worms and other sorts of malware.

  5. Sonicwall • Comprehensive Gateway Security Suite • $550 individually • $195 (1 year) ONLY $16.25 / Month • Gateway Antivirus / Anti-Spyware / Intrusion Prevention • $145 • Content Filtering: Standard Edition • $195 • ViewPoint • $95 • Dynamic Support 8x5 • $115 1-SSC-5845 Comprehensive Gateway Security Suite TZ 170 Series 10/25 1 Year USD 195.00 01-SSC-6813 Comprehensive Gateway Security Suite TZ 170 Series 10/25 Node (2 Yrs) 15% Savings per Year USD 331.00 01-SSC-6814 Comprehensive Gateway Security Suite TZ 170 Series 10/25 Node (3 Yrs) 20% Savings per Year USD 468.00 SONICWALL DEMO

  6. Sonicwall Enforced Client Antivirus • 10 USER • 01-SSC-3420 Client/Server Anti-Virus Suite 10 User License 1 Year USD 397.00 • $397 / 10 = $39.70 / PC • 01-SSC-6981 Client/Server Anti-Virus Suite 10 User Lic 2 Yrs • 15% Savings per Year USD 675.00 = $33.75 / PC / YEAR • 25 USER • 01-SSC-3421 Client/Server Anti-Virus Suite 25 User License 1 Year USD 980.00 • $980 / 25 = $39.20 / PC • 01-SSC-6982 Client/Server Anti-Virus Suite 25 User Lic 2 Yrs • 15% Savings per Year USD 1572.00 = $31.44 / PC / YEAR

  7. Other Suggested(not endorsements or requirements): • Adaware: http://www.lavasoft.com/ • Spybot Search and Destroy: http://www.safer-networking.org/en/download/index.html • AVG Antivirus: http://www.grisoft.com/

  8. TROUBLESHOOTING

  9. ***Troubleshooting Technique*** ***Break down the problem*** ***into smaller components*** Troubleshoot the components

  10. NETWORKING

  11. Typical (ideal) Store Layout

  12. TCP/IP Network Info • IP ***COMPUTER • Subnet Mask ***NETWORK • Default Gateway ***ROUTER • DNS Server ***INTERNET NAME

  13. Troubleshooting Tools • IPCONFIG • PING • TRACERT

  14. IPCONFIG /ALL

  15. PING Yourself (IP) Gateway DNS Internet address

  16. PING -t

  17. TRACERT

  18. PRINTERS

  19. NETWORK CABLE / EQUIP IP HOSTS AIX QUEUE PICK PICK COLDSTART LINUX QUEUE SERIAL CABLE / EQUIP RAN / PORTSERVER PICK COLDSTART PRINTER COMPONENTS

  20. HOSTS FILE (AIX)

  21. MENU PATH - 25

  22. NETWORK vs. SERIAL

  23. RAN/PORTSERVER/CHASE NETWORK AIX PICK LINUX TROUBLESHOOTING FLOWCHART WHERE IS THE PROBLEM?

  24. PORTSERVERlogin: root / password: dbpscommand: who

  25. PORTSERVER IF YOU DON’T SEE MULTIPLE TTY, THEN AIX SYSTEM PROCESSES NEED TO BE RESET

  26. CHECK NETWORK • Can you ping the printer?

  27. TCL listptr listpeqs shp-status sp-kill d# ct md user-coldstart sp-assign block-print AIX lpstat enable disable cancel Lp AIX COMMAND AT TCL PROMPT BY ADDING “!” IE: !cancel CHECK AIX / PICKTCL / AIX COMMANDS

  28. TCL

  29. listptr

  30. listpeqs f#

  31. shp-status

  32. sp-kill d#

  33. ct md user-coldstart

  34. sp-assign f# / block-print X (p

  35. AIX

  36. lpstat / enable / disable

  37. cancel (AIX queue)

  38. lp –d (AIX queue) /etc/hosts

  39. BARCODE LABEL PRINTER COMPONENTS • Generic driver (AGFA Accuset 1000) • Line (old software) or Page mode (new software) • Accuterm default printer • Default label printer 12.10 to “R” or printer number

  40. SIGNATURE CAPTURE

  41. SIGNATURE CAPTURE COMPONENTS • PICK / AIX / LINUX BACKEND • Menu Paths 35.12, 35.13, 35.14, etc. • MAPPED NETWORK DRIVE • i: • PC APPLICATION • POS

  42. PC INSTALL (NEW) • Map network drive • Uninstall .net 2.0 • Install POS software • Open Settings screen • Wait for .Net 2.0 to load/reload • Enter settings • Start POS program INSTALLATION VIDEO

  43. PC INSTALL (OLD) • Map network drive • Install POS software • Open settings by double clicking Johnstone logo • Enter settings • Start / Restart / Reboot POS or computer INSTALLATION VIDEO

  44. MOST COMMON SIGCAP PROBLEMS (old) • 1) Problem: Signature not on invoice: Solution: HIT ENTER TOO QUICKLY Wait until the signature capture application disappears from the screen or taskbar before hitting ENTER • 2) Problem: Get stuck with error telling you R for retry Solution: I: drive not mapped, settings incorrect, or see #1 above • 3) Problem: Error saying contact technical support Solution: I drive not mapped • 4) Adobe Acrobat or misc programs in Startup

  45. MOST COMMON SIGCAP PROBLEMS (new) • 1) Problem: Retry loop Solution: Hit enter in Accuterm instead of on Credit Card Application Click mouse on Credit Card Application to bring it to the foreground or use mouse to click to approve signature • Adobe Acrobat or misc programs in Startup

  46. TROUBLES? Ping Yourself (IP) Ping Gateway Ping Signature Server (typically 192.168.XX.22) Ping DNS Ping Internet address i: drive mapped? Signature Capture program running (mouse over taskbar)

  47. HANDHELDS

  48. HANDHELD COMPONENTS Wireless Network Microsoft Activesync (ONLY version 3.7) Signature Capture Wavelink Avalanche Enabler Wavelink Avalanche Console

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