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Topic . Control Charts. Chapter 6 Supplement Outline number IV. Presented by: <Student A name> - Operations Manager, <Student B name> - Consultant. Choose as Student A, the student whose job opportunity found in Career HW Exercise II provides the better Case Situation for the project.

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  1. Topic • Control Charts. • Chapter 6 Supplement • Outline number IV. • Presented by: • <Student A name> - Operations Manager, • <Student B name> - Consultant. • Choose as Student A, the student whose job opportunity found in Career HW Exercise II provides the better Case Situation for the project.

  2. Career Results - <Student A name> • Exercise I – 3 most interesting careers • State Career 1 • State Career 2 • State Career 3 • Exercise II – most interesting job opportunity • State company • State location • State position

  3. Career Results - <Student B name> • Exercise I – 3 most interesting careers • State Career 1 • State Career 2 • State Career 3 • Exercise II – most interesting job opportunity • State company • State location • State position

  4. Case Situation (Presented by Ops Mgr) • Manager of ten people in a small accounting firm preparing income tax returns. • Explain why this is a realistic career situation that you (Student A) may have within the next five years. • Relates to the job opportunity found in Career HW Exercise II or, • Relates to previous internship, or other work experience.

  5. Primary Challenge (Ops Mgr) • Improve customer service by: • Reducing the number IRS audits • Reducing number of returns not completed by promised date. • Note: primary challenge may be something other than customer service.

  6. Application (Ops Mgr) • Develop control charts for the critical success factors of the accounting firm: • Error in Number of Exemptions Claimed (Form 1040, Line 6d). • Error in Dollar Value of Wages, Salaries, Tips, etc. (Form 1040, Line 7). • Ratio of Total Itemized Deductions (Sch. A, Line 28) to Adjusted Gross Income (Form 1040, Line 33). • Number of Days Between Actual and Promised Completion Dates. • Number of Minutes to Complete Schedule A.

  7. Improvement in Operations (Consultant) • With continued use of control charts and training: • Number of tax returns with errors detected by the IRS will decrease from 6.5/week to 1.8/week. • Number of audits conducted by the IRS will decrease from 3.5/week to 0.7/week. • Number of returns not completed by promised date will decrease from 8.5/week to 2.2/week.Note: have at least 3 quantified improvements to transactions. See Chapter 6Supp outline number II.C for ideas.

  8. Impact on Human Resources (Consult.) • One sample of ten returns taken daily. • Time to review returns and post data to control charts will take 5 hours/day, or 25 hours/week. • Returns with IRS detected errors decrease. • Time spent reworking errors will drop from 29.3 hours/week to 8.1 hours/week. • Number of IRS audits decrease. • Time spent attending audits will drop from 49.0 hours/week to 9.8 hours/week.Note: have at least 3 quantified impacts.

  9. Cost Effectiveness (Consultant) • Costs • Develop control charts - $600, Employee training - $800 • Time to review and post data in 12 week tax season $40/hr * (25 hrs/wk) * (12 wks/season) = $12,000 • Benefits • Time saved not reworking IRS detected errors $40/hr * (21.2 hrs/wk) * (12 wks/season) = $10,152 • Time saved not attending IRS audits $40/hr * (39.2 hrs/wk) * (12 wks/season) = $18,816 • Benefits - Costs • $28,968 - $13,400 or $15,568. • Have at least 3 quantified financial factors.

  10. Check List • At least 3 quantified Improvements in Ops. • At least 3 quantified Impacts on HR related to above Improvements. • At least 3 quantified financial factors related to above Improvements and Impacts. • Smallest font size 20 points. • Supporting documents external to PowerPoint. • Short phrases, not long sentences.

  11. Check List (continued) • Print 6 slides to a page. • Maximum 10 slides (excluding Check List). • Files correctly named and stored on S: drive. • Copies of Career II Job Opportunity Summaries. • Signed: Student A ______________________ Student B ______________________

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