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OBJECTIVES

OBJECTIVES. The participants will: Complete the force field analysis begun during Problem-Solving I. Demonstrate brainstorming. Describe the steps that must be carried out in a problem-solving process after the problem has been identified and analyzed. OVERVIEW. Review of Problem-Solving I

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OBJECTIVES

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  1. OBJECTIVES The participants will: • Complete the force field analysis begun during Problem-Solving I. • Demonstrate brainstorming. • Describe the steps that must be carried out in a problem-solving process after the problem has been identified and analyzed.

  2. OVERVIEW • Review of Problem-Solving I • Review and Continuation of Force Field Analysis • Brainstorming • Generating Alternative Strategies

  3. OVERVIEW (cont'd) • Setting Objectives • Developing and Implementing Action Plans • Monitoring and Evaluating

  4. CO RESPONSIBILITIES • Know relationship between resources (inputs) and services (outputs) • Establish and maintain effective processes at the company level • Identify and solve problems

  5. RECOGNIZING A PROBLEM • Gap between what is desired and what actually exists • Greater the gap--bigger the problem

  6. PARTICIPATION IN PROBLEM IDENTIFICATION Three levels: • None (CO works alone) • Some (CO gets input) • Lots (CO and company work together)

  7. CHECKING PRIORITIES If solving the problem will not have a direct or indirect impact on company performance, cost of operation, or quality of service, then it is questionable as a valid priority.

  8. PROBLEM-SOLVING METHODS • Intuitive • Minimum effort • Politically based • Systematic

  9. A SYSTEMATIC PROBLEM-SOLVING MODEL Identify and Prioritize Problems Evaluate Outcomes Establish Goals Monitor Plans Situation Analysis Set Objectives Implement Plans Develop Action Plans

  10. A GOAL IS A BROAD STATEMENT OF WHAT YOU WISH TO ACCOMPLISH

  11. SITUATION ANALYSIS • Determine causal factors • Identify assets • Explore alternative strategies • Prioritize strategies

  12. FORCE FIELD ANALYSIS Useful way of identifying pressures for and against reaching your goal

  13. Driving Forces Restraining Forces THEGOAL

  14. BRAINSTORMING • Record all ideas • Anyone can speak • No criticism • Encourage far-fetched ideas • Piggy-backing • Evaluate and prioritize after ideas stop

  15. WRITING OBJECTIVES • Convert priority strategies to objectives • An objective is a specific description of an expected outcome to be attained over an identified period of time

  16. AN OBJECTIVE MUST SPELL OUT: • Audience • Behavior • Conditions • Degree

  17. SAMPLE OBJECTIVE Restraining Force: Lack of hands-on experience Selecting Strategy: Provide simulated experience Objective: By November 1, our crew will successfully complete four structure fire drills at the training tower

  18. GOAL = OBJ. #1 + OBJ. #2 + OBJ. #3

  19. WRITING AN ACTION PLAN • An action plan is a step-by-step outline of work that needs to be done in order to meet the stated objective • Each objective requires its own action plan

  20. GOAL = OBJ. #1 + OBJ. #2 + OBJ. #3 Action Plan Action Plan Action Plan 1. 2. 3. 4. 5. 1. 2. 3. 4. 5. 6. 1. 2. 3. 4.

  21. ACTION PLAN REQUIREMENTS • Determine and assign tasks • Assign responsibility for monitoring • Plan for evaluation • Determine timeframes • Identify needed resources • Document completion of each task

  22. ACTION PLAN DATE Objective #1: By November 1, each crew member will successfully complete four structure fire drills at the training tower. Goal: To improve each crew member's ability to perform during a structure fire. To be Completed by Resources Needed Step # Person Responsible Date Completed Action Review crew members' vacation schedules. Develop list of dates when total crew is expected to be on duty. 1 07/08 FF Green Coordinate with training center to reserve four dates. 2 07/15 FF Green Get necessary approval for out-of-service time on drill days. 3 07/31 Lt. Smith Publish schedule of drills to all crew members. 4 08/05 Lt. Smith 5 08/15 Determine equipment needed. FF Jones 6 Secure necessary equipment. 09/01 FF Jones Conduct drill number 1. 7 09/15 Lt. Smith 10/01 Conduct drill number 2. 8 Lt. Smith Lt. Smith 10/15 Conduct drill number 3. 9 Conduct drill number 4. Lt. Smith 11/01 10 Notes for the future:

  23. MONITORING THE PLAN • CO needs to monitor each activity • Make sure tasks are completed correctly and on time • Amend action plan where necessary • Keep work group informed

  24. EVALUATING--DID IT WORK? Completion of the problem-solving process requires an indepth evaluation.

  25. EVALUATION • Lessons learned • Capitalize on strengths and weaknesses • Bring work group back together to evaluate outcome and process

  26. EVALUATION (cont'd) Possible questions • Did we meet our stated goal? • What did we do right? • What did we do wrong? • What could we have done better?

  27. A SYSTEMATIC PROBLEM-SOLVING MODEL Identify and Prioritize Problems Evaluate Outcomes Establish Goals Monitor Plans Situation Analysis Set Objectives Implement Plans Develop Action Plans

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