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Kaizen Sessions

Kaizen Sessions. Duke Rohe, Performance Improvement. Kaizen is a small improvement; a little like me!. Do you want…?. A culture geared for improvement Staff more empowered Fewer problems Ideas implemented from staff at alarming rates

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Kaizen Sessions

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  1. Kaizen Sessions Duke Rohe, Performance Improvement Kaizen is a small improvement; a little like me!

  2. Do you want…? • A culture geared for improvement • Staff more empowered • Fewer problems • Ideas implemented from staff at alarming rates • In the 90’s Japanese workers averaged 32 ideas per employee per year. Americans: 1 idea every 7 years. • What is the rate in your department?

  3. Why don’t we have more ideas? • No expectation from leadership that improvement is part of everyone’s job. • No mechanism to receive and implement ideas • No assurance from the employee that they won’t feel ridiculed after submission. • No appreciation for the ‘small’ idea.

  4. What is Kaizen • Japanese term for small incremental improvement. • Employee generated • Management supported • It’s a mindset that everything is a candidate for improvement.

  5. Kaizen thinking: improvement is everybody’s responsibility First wave of idea cards in Outpatient Pharmacy

  6. What is a Kaizen Session? • A 15-minute meeting run by leadership that enlists the entire workforce to focus around an aspect of improvement.

  7. Goal of Kaizen sessions • Induce total workforce contribution then compliance around improvement • Empower staff to generate implement-able ideas • Continually improve the work environment • Grow trust between peers and with management

  8. Needed for an idea-friendly environment • Mechanism to collect ideas (idea cards) • Mechanism to evaluate and implement ideas (evaluation forms) • Mechanism to groom ideas (test for the best filter) • Mechanism to acknowledge contribution (before/after form) • Mechanism to stimulate idea generation (Kaizen sessions)

  9. 1. Idea Card in every pocket Ideas happen when they happen. Equip everyone with an idea card as a mental reminder that hidden waste is lurking everywhere. Their role is to find it and beat it. People love a challenge.

  10. Anatomy of a Kaizen session • Icebreaker or change opener (2 min) • Kaizen lesson (2 min) • Output sharing (3 min) • Lay down an assignment challenge (2 min) • ‘Can I count on you’ commitment (1 min) • Note 5 minutes is used in getting everyone together

  11. Anatomy of a Kaizen series • Pick an improvement ‘theme’ or view for everyone to focus on • Week 1: Introduce theme • Week 2: Request Action around theme • Week 3: Share Feedback from the Action • Week 4: Perform Evaluation or commitment to a collective agreement from action.

  12. How small can a Kaizen be? • If it saves .6 of a second, it’s worth considering Kaizen formula: idea + implementation = innovation

  13. Kaizen Themes • Red Tagging (getting rid of clutter) • Visual Control (instructions in the workplace) • Better (any small improvement) • Benchmark (adopt other industry service) • Clarity (communication without confusion) • Pit Stop (streamlining critical activity) • Poka Yoke (can only be done the right way)

  14. Theme: Visual Control Get the information as close to the point of action as possible ! Where could we place instruction to reduce error, waste, orientation, looking something up or asking someone?

  15. Final thoughts • It’s what you think you don’t have time to do now that takes you where you need to be when it’s too late to do anything about it! Robert Gary • If you pit a good worker against a bad system, the bad system will eventually win. Rummler-Brache

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