1 / 6

Sales and Service

Sales and Service. Chapter #6. Steps in presenting products and services to a prospective customer. 1) Capture the customers attention 2) Create interest in the product 3) Activate desire for the product 4) Encourage action. What are the steps in giving a sales presentation?. 1) Approach

melita
Download Presentation

Sales and Service

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Sales and Service Chapter #6

  2. Steps in presenting products and services to a prospective customer 1) Capture the customers attention 2) Create interest in the product 3) Activate desire for the product 4) Encourage action

  3. What are the steps in giving a sales presentation? 1) Approach 2) Demonstration 3) Customer Objections 4) Close

  4. How do we make a good sales presentation? • The presenter needs to be well prepared. Gather all necessary information and plan the demonstration. Practice the demonstration before dealing with the customer. • Match the benefits of the product or service to the customers needs. Point out the obvious benefits first.

  5. How do we make a good sales presentation? • Get the customer involved. Appeal to the customers five senses. • Keep communications positive and do not argue • Keep the customer motivated. • Close the sale when the customer is ready.

More Related