Week 1A – Course Info and Introduction

1. SJSU Bus 140 - David Bentley Week 1A – Course Info and Introduction Business 140 Fundamentals of Operations Management Definition, Course Information

2. SJSU Bus 140 - David Bentley Definition 1: “Operations”

3. SJSU Bus 140 - David Bentley Definition 2: “Operations”

4. SJSU Bus 140 - David Bentley Definition 3: “Operations”

5. SJSU Bus 140 - David Bentley Definitions: “Operations”

6. SJSU Bus 140 - David Bentley What are some resources? • _______________ • _______________ • _______________ • _______________ • _______________ • _______________ • ________________ • ________________ • ________________ • ________________ • ________________ • Other?

7. SJSU Bus 140 - David Bentley Resources (Inputs) • Material • Labor • Equipment • Capital • Land • Buildings • Technology • Energy • Knowledge • Information • Time • Other?

8. SJSU Bus 140 - David Bentley Definition of “Management”? • Activities involved in: • ________________ • ________________ • ________________ • ________________ • Directed to achieving organization goals

9. SJSU Bus 140 - David Bentley Definition: “Management” • Activities involved in: • Planning • Organizing • Leading • Controlling • Other terms: staffing, directing, etc. • Directed to achieving organization goals

10. “The value-added activities of planning, organizing, leading, and controlling involved in convertingresources into goods and/or services.” SJSU Bus 140 - David Bentley Definition: “Operations Management”

11. SJSU Bus 140 - David Bentley Organizational Scope of OM • Applies to all organizations • Manufacturing • Service (banks, insurance, health care) • Wholesale & retail • Schools • Religious institutions and charities • Political parties, trade groups, unions • Etc., etc., etc. • But term usage may differ by organization

12. SJSU Bus 140 - David Bentley Manufacturing vs. “Service”

13. SJSU Bus 140 - David Bentley Employment by Economic Sector Adapted from: Metters, Service Operations Management, 2003

14. SJSU Bus 140 - David Bentley Employment by Economic Sector – 1800Adapted from: Metters, Service Operations Management, 2003

15. SJSU Bus 140 - David Bentley Employment by Economic Sector – 1850Adapted from: Metters, Service Operations Management, 2003

16. SJSU Bus 140 - David Bentley Employment by Economic Sector – 1900Adapted from: Metters, Service Operations Management, 2003

17. SJSU Bus 140 - David Bentley Employment by Economic Sector – 1950Adapted from: Metters, Service Operations Management, 2003

18. SJSU Bus 140 - David Bentley Employment by Economic Sector - 2000 Adapted from: Metters, Service Operations Management, 2003

19. SJSU Bus 140 - David Bentley Employment by Economic SectorAdapted from: Metters, Service Operations Management, 2003

20. SJSU Bus 140 - David Bentley Employment by Economic Sector

21. SJSU Bus 140 - David Bentley Primary Business Functions

22. SJSU Bus 140 - David Bentley OM Topics - 1 • Competitiveness, strategy, productivity • Quality management • Types of operations (project, job, batch, repetitive, continuous flow) • Forecasting and aggregate demand

23. SJSU Bus 140 - David Bentley OM Topics - 2 • Supply (value) chain management (including purchasing, inventory control, MRP, lean operations - “JIT”) • Project management • Product design, capacity planning • Process design, facility location and layout

24. SJSU Bus 140 - David Bentley Why Study OM? • _____________________ • _____________________ • _____________________ • _____________________ • _____________________

25. SJSU Bus 140 - David Bentley Why Study OM? - Because… • “It’s required for Business majors (and some other majors).” • It impacts us all • It takes place in all organizations • It reflects the rapidly changing world • Many of you will be working directly in this area • All managers need to possess some knowledge and skills covered here

26. SJSU Bus 140 - David Bentley Course syllabus – 1(“green sheet”) • Contact information • Office: BT 660; Mailbox BT 450 • Office hours: • Tuesdays and Fridays, 7:45 – 9:15 AM • or by appointment • Do not leave assignments under or on my office door! • Do not give assignments to anyone other than me or an admin assistant in BT 450

27. SJSU Bus 140 - David Bentley Course syllabus – 2(“green sheet”) • Contact information (cont’d) • Phone: 408-924-3565 (during office hours or VM) • E-mail: “david.bentley@sjsu.edu • Web (my home page): • http://www.cob.sjsu.edu/bentley_d/ • Lecture slides • Supplementary lecture material • Practice problems • Case studies • Grades

28. SJSU Bus 140 - David Bentley Course syllabus – 3(“green sheet”) • Text (required) • Heizer, Jay, and Render, Barry, “OperationsManagement: Sustainability and Supply Chain Management” 11th Edition, 2014, Pearson • ISBN-10: 0133455181 • ISBN-13: 9780133455182 • Textbook options and other resources will be discussed during the first class meeting

29. SJSU Bus 140 - David Bentley Course syllabus – 4(“green sheet”) • Practice problems (not graded but are preparation for exams) • Class participation activities – Important! • 2 case reports • 2 “midterms” (higher score counts; no makeups) • Final exam (mandatory) • Grading • Schedule & text reading assignments

30. SJSU Bus 140 - David Bentley Ethical Behavior  Unless specifically permitted by the instructor, all work is to be done by the individual student, not in pairs or groups. All quotations, statements of fact, theories, principles, etc. should be referenced using notes. Failure to do so represents plagiarism. Copying of someone else’s case work or plagiarizing work will result in a zero score. Repetition will result in a failing course grade.

31. SJSU Bus 140 - David Bentley Course administration – 1 • Introductions (me) • Education • Experience • Goals • Expectations • Commitment • Participation • Communication • Responsibility

32. SJSU Bus 140 - David Bentley Course administration – 2 • Policies and courtesy rules • Ethical issues (plagiarism and cheating) • Food and drinks • Cell phones off or on silent • One person talks at a time • Use of computers in class • Attendance • Exam rules • Staple each multi-page assignment

33. SJSU Bus 140 - David Bentley Course administration - 3 • Emergency instructions • Lecture overheads • Red text = changes after posting • Roll/registration • Group introductions (you – student info forms) • Major • Work experience • Units and work hours • Expectations

34. SJSU Bus 140 - David Bentley Information Sources? • ________________ • ________________ • ________________ • ________________ • ________________ • ________________ • ________________ • ________________ • ________________ • ________________ • ________________ • ________________ • ________________ • Other?

35. SJSU Bus 140 - David Bentley Information Sources • S.J. Mercury • S.F. Chronicle • Business Journal • Wall Street Journal • Forbes • Fortune • Bloomberg Business Week • Information Week • Harvard Business Review • Professional association journals • Trade publications • USA Today • Internet • Other? • Library contact: Diana Wu: 408-808-2087(diana.wu@sjsu.edu)

36. SJSU Bus 140 - David Bentley Professional Organizations • APICS (The Association for Operations Management) • ASQ [formerly ASQC] (American Society for Quality) • *ES (Entrepreneurial Society) • ISM [formerly NAPA, NAPM] (Institute for Supply Management) • IIE (Institute of Industrial Engineers) • PMI (The Project Management Institute) • POMS (The Production and Operations Management Society) • INFORMS (The Institute for Operations Research and the Management Sciences) • *SAM (Society for the Advancement of Management) • *SHRM (Society for Human Resource Management) • SCC (Supply Chain Council) – merged with APICS in July • SJSU student chapter some semesters – see http://www.sjsu.edu/cob/Students/organizations/