Emotional Intelligence 2.0

1. Emotional Intelligence 2.0 By Travis Bradberry & Jean Greaves Alley Cheung WMBA 5729 Emotional Intelligence at Work Dr. S. Holt

2. The Big Picture • Emotional Intelligence (EQ) is critical to your success • Increase EQ with four core skills • Build the skills into strengths • To exceed goals and achieve fullest potential • Only 36% of people can accurately identify their emotions • EQ accounts for 58% of performance in all types of jobs

3. P.15

5. Self-Awareness • Ability to accurately perceive your own emotions • Understand your tendencies across situations • Requires a willingness to tolerate the discomfort of focusing on feelings that may be negative • The more we understand the beauty and the blemishes, the better we are able to achieve our full potential

6. Self-Awareness Strategies

7. Self-Management • Ability to use awareness of your emotions • To actively choose what you say and do • Develop an increased capacity to respond effectively to your emotions

9. Social Awareness • Ability to accurately pick up on emotions in other people • Understand what is going on with them • Perceiving what other people are thinking and feeling

11. Relationship Management • Ability to use your awareness of your own emotions and those of others • To many interactions successfully

13. Latest Discoveries in EI AVERAGE EQ

14. GENDER DIFFERENCES IN EQ AVERAGE EQ

15. SELF-MANAGEMENT LEVEL GENERATIONS SELF-MANAGEMENT LEVEL AGE

16. EQ LEVEL EQ SKILLS

17. Use EI Skills to… • Know yourself • Understand others • Make better decisions • See and seize opportunities • Identify problems before they escalate • Manage difficult situations and conversations

18. Recommendations: • Buy the book • Do the Emotional Intelligence Appraisal test • Use the strategies to work on your EQ skills • Choose an EQ mentor • Learn and practice • Take the test again • Compare your EI scores!