Unify Your Teams

1. Unify Your Teams

2. Agenda • Introduction • BT INS • Market Drivers for Unified Communications • Unified Communications Delivers • Unified Communications in Action • Roadmap to the Solution • Next Steps

3. BT profile A global leader in the digital networked economy • More than 30,000 people based in 50 countries delivering services in over 170 countries • Over 10,000 customers - including 20 of the Top 50 Fortune 500 • Recent acquisitions add to BT’s capabilities: International Network Services (INS), Counterpane, Radianz, Infonet, i2i Enterprise • Solutions in Convergence, Security, Mobility, Collaboration, Next Generation Contact Centre and IT Transformation • Presence in Americas since 1988. Currently 4000 professionals • $1.2B revenue from US corporations with 50% Revenue growth in the Americasreported year-end 31 March 2006. • Network Operations and Customer Service Centers in Atlanta GA, Boston MA, Los Angeles CA,Princeton NJ, Oakdale MN and Nutley NJ

4. Customer Facing Impact • 43% of Global region firms expect biggest impact on sales & cust. service personnel Communications In Today’s WorkplaceEnvironment: Chaotic, Cost-conscious, fragmented, and demanding Changing Workforce Communication Chaos • Average information worker gets >50 messages/day in up to 7 different places Talent shortages, ageism, and culture clash among them will force employers to rethink acquiring and managing talent. Globalization Process Inefficiencies 78% of CEOs say their companies are going global to find new customers • 93% organizations missed deadlines resulting in loss revenue to competitors Increased Mobility 87% of workers work outside their headquarters building Tag! ~60% of enterprise phone calls go to voicemail, driving additional phone calls, emails, IM, etc….. CXO Impact • 24% Global region companies expecting senior management would receive significant benefits form UC Sources: Aberdeen Group, BCR, Forrester, Gartner, Sage Research , Intellicom & MSFT

5. What is Microsoft’s Vision For Unified CommunicationsIncreased productivity through communications convergence Served Users Un-Served Users Under Served Users E-Mail Calendaring VoIP Across Devices Conferencing InstantMessaging Across Networks Team Workspaces Business Process Integration Identity & Presence Application Integration

6. Portal w/ Wiki’s, Blogs to capture and share ideas Search for knowledge experts Version control of whitepapers, publications Examples of UC&C In Action Cross-firewall workspaces to share information with customers Research Mobile access to workspaces and corporate data Client service/support Bid Process Multi-modal communiqués via common user experience Rich collaborations tools across the enterprise Customer Acquisition Back / Middle Office Workflow and forms to standardize deal flow cycle Compliance Line of Business Application integration Transaction Processing

7. Maturity Model for Supporting UCCBusiness Productivity Infrastructure Optimization Basic Advanced Rationalized Dynamic • Cost Center • Efficient Cost Center • Business Enabler • Strategic Asset Business Productivity Infrastructure

9. The Business Issues: Collaboration • Collaboration within the enterprise • Speeds innovations, makes best use of (expensive) human resources • Collaboration outside the enterprise • Support dynamic supply chains, effective customer engagement • Collaboration between systems • Essential to enable collaboration inside and outside the business Systems People Organizations

10. UCC Journey Unified Communications and Collaboration is determined by careful assessment of your business; delivered in a phased approach to maximize your assets. Systems Infrastructure Real-Time Communications Unified Messaging UCC Solution Assessment People Telephony Integration Security and Management LOB Integration Organizations It is a customized solution based on your existing infrastructure and your unique business goals.

11. Tangible Benefits of UCC Web Conferencing Productivity / Business Continuity • ___% reduction in conferencing expenses (by making integrated conferencing capabilities available in-house and on-network) • Average saving of $____ per month in travel costs • Mobile workers save __ minutes per day with greater communications convenience • Productivity gains of ___ days per year Unified Messaging Presence Enabled Workforce • Saves an average of __ minutes per employee, per day • Enables staff to reach one another on the first try • Employee save __ minutes per day from more efficient message management • Mobile workers save ___ minutes per day

12. UCC in Action Problem: An automotive engineer is working on a brake system for a prototype vehicle. Solution: UCC enables the engineer to collaborate with the lead engineer from the vendor of the outsourced part. Result: The solution to the issue is identified and put in motion immediately. Benefit: The automotive company reduces costs that result from product development delays.

13. BT INS Unified Communications and Collaboration Demonstration

14. UC Market Opportunity – 2010 Total Available Market $45.4B On-premise conferencing compelling Massive move from TDM to IP E-mail is mission critical Conferencing $7,800 Mobile workers demand productivity Approaching e-mail penetration and criticality Messaging $14,300 EIM $830 UM $750 Voice $21,700