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Claire Norman Expert Patients Programme Co-ordinator

Claire Norman Expert Patients Programme Co-ordinator. THE EXPERT PATIENTS PROGRAMME.

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Claire Norman Expert Patients Programme Co-ordinator

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  1. Claire Norman Expert Patients Programme Co-ordinator

  2. THE EXPERT PATIENTS PROGRAMME Is an NHS based range of lay-led self-management programmes for people affected by long-term health conditions. They are shown to be effective in helping to both improve quality of life for individuals and positively aid health services as a whole

  3. EXPERT PATIENTS PROGRAMME

  4. What does the programme involve? • Six weekly sessions each lasting two and a half hours. • Delivered by two tutors to a scripted manual licensed by Stanford University to the Welsh Assembly Government. • Courses are free of charge and run in the local community. • Delivered to mixed groups of up to 16 people • A handbook accompanies the course & is distributed free of charge.

  5. The programme covers: • How to communicate more effectively with your healthcare team • Techniques to help you deal with difficult emotions such as anger, frustration & depression. • Taking care of your health – such as medicine, physical activity & healthy eating • Techniques to help you manage pain, fatigue & other symptoms • Ways to help you relax • Appropriate exercise for maintaining & improving strength, flexibility & endurance • Planning for the future

  6. CORE SELF-MANAGEMENT SKILLS: • Problem solving • Decision making • Resource utilisation • Developing effective partnerships with health professionals • Taking action / Goal setting

  7. Significant Patient Benefit Increased • Control of their condition • Feeling of well-being • Ability to cope day to day • Improved communication with doctors • Physical Activity • Relaxation

  8. Significant Patient Benefit Decreased • Pain / Fatigue • Anxiety /Depression • Sense of powerlessness • Unnecessary hospital admissions • Complications from their long term condition

  9. THANK YOU Claire.norman@wales.nhs.uk Telephone: 01554 744492

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