E –GOVERNANCE IN CEC

1. E –GOVERNANCE IN CEC BY PROF.A. BALASUBRAMANIAN UNIVERSITY OF MYSORE

2. Growth of ICT for e-Governance

3. Websphere E-commerce E-learning E-banking E-governance E-transactions Digital libraries, Digital life style ( farmers use of tech) Digital Video Broadcast, IPTV, VoIP, WAP, WiFi On-line work culture & workforce

4. ICT enabled life Network Computer operations- data mining & data warehousing Telecommunication revolution Mobile Communication systems Multimedia(Hypermedia) compatibility Low-cost electronic tools and devices Instant information access Round the clock services / people at BPO Information systems 24x 7 offices

6. India has a vast network of nearly 4,00,000 mobile towers. India's mobile infrastructure sector is growing fast on the back of soaring subscriber numbers, already at more than 500 million.

8. As of March 31, 2009, there were approximately 2,60,000 Telecom Towers in the country. And, here is the split up of numbers : A. 1,02,000 towers were owned by operator driven joint venturesB. 75,000 were owned by tower companies set up by operatorsC. 66,000 were owned by directly by operatorsD. 19,000 were owned by independent tower companies.

10. As per the study, 27% mobile phones are Internet ready (127 million mobile subscribers out of 471 million total subscribers) and out of these 127 million subscribers, only 12 million have used Mobile Internet. And this number further reduces down to 2 million or 17% when it comes to active users.

11. Highlights of India Online Landscape Report 2010: Internet Usage and Penetration in India 51 mn ‘active’ internet users in India, 40 mn urban and 11 mn rural. Reaches 10% Indian households and 4.4% Indians 2/3rd households have ‘multiple’ users in them 97% are regular users and 79% use daily High base of ‘daily users’ and increased base of ‘online buyers’ indicates growth in ‘depth’ 1 in 4 access it on mobile phones, though most of them are ‘dual’ users (PC + Mobile)

12. Mobile Internet Usage in India: ‘Dual’ users access internet on their mobiles habitually – 2 out of 3 access ‘daily’ and 1 in 3 uses it for more than an hour daily. Almost all ‘dual’ users have GPRS enabled phones and most have activated GPRS service on them ‘WAP enabled’ data services and ‘GPRS activated’ direct browsing are the most popular mode of mobile internet usage ‘Poor speed’ and ‘affordability’ are the biggest perceptual barriers in higher adoption of mobile internet usage among existing net users

19. The term ‘Governance’ refers to the exercise of political, economic and administrative authority in the management of a country’s affairs, including the articulation of citizens’ interests and the exercise of their legal rights and obligations.

20. ‘e-Governance- in general’ -refers to the governance performance using electronic media to facilitate the efficient, speedy and transparent dissemination of information to the public and other agencies, and for carrying out government administrative activities.

21. e-Governance in CEC Is a new way of formulating and implementing decisions and policies relating to administration, services and public participation, using ICT as a tool for building trust in governments and improved transparency and service delivery.

22. e-Governance has its origins in the efforts made by many countries to ‘modernize’ government processes in response to citizens’ criticism on the delayed access to information / communication gap.

23. E-governance in CEC may adopt Policies, strategies, action plans, acceptances, implementation plans, follow-up actions Software applications/ modules Hardware – Servers / networking systems, routers Training to users Multimodal channels of communication ICT revolution among stakeholders Low-cost solutions, affordability, quickness in delivering services, feedback for improvement all of these on e-platform

24. Dimensions in e-governance Product development Programme development( e-courses) Staff training and development User orientation and participation Networked environment Delivery systems development- diversity in output

25. Phases of e-Governance in CEC Systems analysis ( what is existing and what systems do we need to introduce)- System Requirement Analysis Input-process-output sequencing – process mapping, data flow, file transfers, portability, tail-end requirements Identification of e-transformation paths needed for operational purposes, two-way transactions(transfers of media resources), and creation of access portals to public through mirror sites. Integration of sub-systems for complete online transmission of learning resources Change management detection & implementation team

26. Thorough Product Development Life cycle + Stakeholder Participation + Well-defined Operational System + Quick Response to Feedback = Customer Satisfaction PDLC= curriculum mapping, content matching analysis, product development, gap identification, current / concurrent user needs SP= CEC, EMRCs, Universities, TV channels, Faculty, students, Public, governments, R & D institutions, Govt depts., NGOs.

27. Well-defined Operational System: Product development side ( CEC+ EMRCs+ academic institutions – on-line content syndication, correction, revision, quality check, complete product development) Product delivery system side ( from a single-point delivery ( TV/ Net/ Mobile), multiple site delivery ( regional telecast, webcast, mobile casting) Customer feedback response side( interactive portal, feedback response groups, new product development identification, change management, portability,etc)

29. ICT offers concrete opportunities for local and national governments to improve their performance in terms of transparency, participation and decentralization.

30. e-governance in CEC will certainly contribute for better knowledge management, improved information-sharing and Will helps to create conditions for a more open and transparent society based on trust and accountability. In this way, e-governance in CEC may aid social and cultural development among students through efficient and effective service delivery.

31. New dimension of stakeholders in CEC CEC may include in its customer list students of High schools Pre-university colleges First grade + undergraduate Colleges University departments Private institutions Open learning centres R & D labs, Govt. depts, Teachers of ASC, recruitment boards, training centres, etc.

32. New Dimension in content development- audience groups Level-1 audiences children Level-2 audience ( high school) Level-3 audience( UG courses) Level-4 audiences( PG courses) Level-5 audiences( R & D)

33. Content Delivery models The primary delivery models can be divided into: CEC-to-high school students/ children CEC-to-students of higher education CEC- to- institutions (libraries, college media halls, R&D labs) CEC-to-Media Centres (sub-systems-for retailing) CEC-to-public Material delivery: TV broadcast- more channels, more categories, rescheduling of fixed point chart, IPTV, Webcasting, Mobile casting, on-line VOD.

34. Five lessons are drawn First, is the adoption of the strategy of self-reliance. Second is the investment in human resource development. Third is the creation of necessary information and communication technology (ICT) infrastructure for e-government. Fourth is the redefinition of e-government to make it citizen-centric and not organization-centric. Lastly, providing a set of services to citizens at one e-government portal.

35. Why e-Governance? E-Government can transform citizen service, provide access to information to empower citizens, enable their participation in government and enhance citizen economic and social opportunities, so that they can make better lives, for themselves and for the next generation.

39. e-Readiness for e-Governance This is a multifold challenge posing basic questions such as: Is the Data Systems Infrastructure Ready? Is the Legal Infrastructure Ready? Is the Institutional Infrastructure Ready? Is the Human Infrastructure Ready? Is the Technological Infrastructure Ready? Is the Leadership and Strategic Thinking Ready?

40. Technology Challenges Transformation to HDTV Resolution gap Bandwidth User segment The concept of user pays for usage?

41. e-Governance Challenges Specific to India: Lack of Integrated Services Lack of Key Persons

42. Meeting the growing demand of student Population: This is probably the biggest challenge. . Different Languages: A challenge due to the diversity of the country. It enforces need to do governance (upto certain level), in local languages. Ensuring eGovernance in local language is a big task to achieve.

43. The key challenges with electronic governance are not technology or internet issues but organizational issues like Redefining rules and procedures Information transparency Legal issues Infrastructure, Skill and awareness Access to right information Interdepartmental collaboration Tendency to resist the change in work culture

44. Other obstacles are geographical distances, lack of trained human resources, and lack of ICT penetration in remote areas. For instance, a good e-governance application will not benefit anybody in remote areas if there is no supporting infrastructure such as electricity, computers and connectivity.

45. The other set of challenges lie in Assessment of local needs and customizing Content Building Human Capacities Sustainability

46. According to NIC, success factors of e-Gov projects - 10% Technology 60% Process 20% Change Management Rest is luck

47. Thank you

48. Banking sector There are at least 300+ Scheduled Banks in India, the government should enforce up all the banks to issue Credit Cards & Debit Cards cum ATM Cards within an stipulated time frame. All Non-Scheduled banks in India with 300,000+ savings accounts operating at any level - City, Taluka, District or State need to compulsorily tie-up with a National Bank of its choice to offer Credit / Debit Cards to its customer base. (Similarly to Bancassurance Models)