HP Direct: An Overview of Direct Purchasing Methods Available to HP ProLiant Customers

1. HP Direct: An Overview of Direct Purchasing Methods Available to HP ProLiant Customers Leigh Moore Hewlett Packard leigh.moore@hp.com

2. Today’s Agenda • Introduction • What is direct • Why buy from hp • Offerings • Ways to buy from hp • Fulfillment capabilities • Customer benefits

3. What is Direct with HP? • A customer relationship providing products and solutions with a single source of accountability • Closer relationship with hp; single source of accountability for: • Customer satisfaction • Predictable delivery • Product lifecycle management • Turnkey projects • Single source for complete solutions • Breadth & depth of product offerings for total IT solutions • Custom configurations • Industry standard architecture • Service & support

4. Benefits of Direct • HP enables you to adapt, conserve and respond • Closer relationship with hp providing a single source of accountability backed by extensive support teams • Offerings to assist in the planning, design, implementation, management and support of your system or solution • Choose the way you prefer to buy from hp, from on-line methods including your own extranet to account managers or call centers • Use hp’s direct model for one-touch fulfillment

5. What HP Direct Offers Plan Design Implement Manage Support • Application & infrastructure architecture • Discovery & documentation • Design statement of work • Roles & responsibilities • Implementation & execution • Total cost of ownership planning • Availability review • Assessment services • Network design • Program management • End-to-end order management • Statement of work • Staging and integration • Installation & start-up • Technology migrations • Solutions integration • Financing services • Warrantypackaged services • Integrated hardware & software support • Program management • Forecasting • Service level agreement measurement & reporting • Business critical support • Financial asset management • Insurance services • Management services • Asset recovery & disposition Support throughout the solution lifecycle

6. Customer Ways to buy Direct from HP HP.com • HP.com Business to Business • One easy-access website • Customer integration program Account manager Call center

7. Shop, Buy, Support

8. An efficient eBusiness resource that connects you and hp: all the tools you need from one quick easy-access site Hosted online buying tools Collaboration tools Online support Order status and order reporting Product information Account team contact information Business to business integration program Solution that maximizes the ROI of your internal e-procurement application by integrating hp products, services and solutions directly into your online purchasing system (such as Ariba or SAP), leveraging your existing business processes. HP.com Business to Business questions: call or e-mail 800-607-3567 eBusinesssupport@hp.com

9. Account Manager • Provide the initial engagement with you and are there to be your advocate within hp • Analyze your needs and assist in system planning in conjunction with solutions architects, client services, and hp services • Manage the relationship with you to ensure customer satisfaction, assist with resolving issues, and facilitate future direct sales • Account managers continuously work with the hp client services team who provide world class customer service and end-to-end order management

10. Direct Call Centers • Communication • Staffed from 7 am to 7 pm central time • Review email hourly, review faxes and voicemail every 1/2 hour, with a returned response within 4 business hours • Quote and Configuration • Generate quotes within 4 hours of request receipt. If complex quote, may take up to 8 hours • Dedicated Support Contact • Client service representative • Client service team • Solution architect for complex solutions

11. Capability Model with Lead Time Rack Integration Servers, Storage and Racks Servers Engineered solutions Pick, Pack & Ship High Configure to Order Unique SKUs LT based on complexity and uniqueness— Typically 14+ days Value implementation services available A-la-cart ordering LT based on Complexity Low = 7 days Med = 10 days High = 14 days (Complexity primarily determined by density of the solution and degree of customization) LT 2-4 Days LT 4-6 Days Product Integration Configuration 3rd party HW / SW Image Management Asset tagging Turnkey fulfillment Unit Volume Solution Integration Product integration at rack level Cable management Solution Testing All solution integration Clustering and extended testing Low Solution Modeling All solution testing / Super Computers Low Product / Solution Complexity High

12. You Choose • Complete Integrated Solutions • Server and rack solutions from a single custom-configured order to a data center roll-out & clustered solutions Pick, Pack & Ship • Standard hardware and software offerings off the shelf

13. Direct Fulfillment Capabilities • All HP Hardware including, desktops, notebooks, handhelds, servers, storage and networking products • software, & third party add-on integration • Custom configurations • Cable management • Image management • Industry leading standard testing • Customer defined, turnkey, and cluster solution testing • Asset tagging, custom labeling, packaging, & shipping • Direct ship • Ship fully integrated rack solutions • Services to include: • Call center support /order tracking • Installation • Integration with other platforms • On-site engineering • Warrantypackaged services

14. Full Spectrum of IT Solution Fulfillment Capabilities to meet your Specific Requirements Customer orders direct Customer tracks order end-to-end Direct ship Build Test manufacturing customer

15. BuildIntegrated solutions of enterprise hardware and software What • Configure enterprise hardware, software, or hp qualified third party add-in’s into a custom integrated rack solution • Custom server configurations • A server configuration with incremental components and/or software per your specifications

16. BuildIntegrated solutions of enterprise hardware and software Differentiators • Lock down configurations • ability to perform component and firmware revision control • Image management • Image design and qualification • Image modification and replication • Proactive image monitoring • Image technology assessment • Image verification & certification testing

17. BuildIntegrated solutions of enterprise hardware and software Differentiators • Cable management • Utilize hp’s skills & labor to free up internal resources • Match your data center cabling and aesthetic requirements • Plan to ensure proper air flow and optimal fault tolerance • Allows improved accessibility for upgrades & repair

18. BuildIntegrated solutions of enterprise hardware and software Quality • Define and document your intent through coordinated communications with • You, the customer • Account team • Solution architect • Customer focused teams within the factory • Services expert • ISO 9001: 2000 certified* • Committed to using consistent & documented processes and continuous improvement *In Houston Site

19. TestIntegrity of system based upon your needs What • All units & solutions are 100% functionally tested • Validation of hardware integrity, interconnects and applications • Industry leading, high quality standard testing practices

20. TestIntegrity of system based upon your needs Differentiators • Cluster solution testing • Take large quantities of hardware, layer different applications (Linux, Oracle, Microsoft, SAP), and test as a single solution • Full spectrum of testing in-house Quality • Customer remote access capabilities to participate in testing • Stringent volume and stress tests tailored to the engineering design parameters to ensure the highest level of quality and performance • Every unit is tested as a mission critical system

21. Direct ShipTo Protect Your Investment What • Ability to ship direct to your sites • Standardizing on the highest quality in packaging and delivery Differentiators • Rack design • Structural integrity enables hp to ship complete integrated solutions • Packaging • Utilize shock pallets and triple wall pack (international specifications) on every shipment • Master packing • Over packing • Customer asset tagging and labeling

22. Direct ShipTo Protect Your Investment Quality • HP qualifies and trains carriers to transport integrated solutions • HP matches carrier capabilities to your needs or challenges

23. Next Steps • Engage with an hp account manager as your single point of contact • HP account manager completes the set-up form for direct and engages with solution architects • Robust resource teams assist in your system planning • Teams recommend a direct buying and fulfillment method based upon your needs • Dedicated client services teams assist in customer service and your day-to-day order management Customer HP account manager Client Engagement 1-877-725-3234 Procurement Solution Architects for complex engagements 1-800-535-2563 Client Services HP Services Technical Specialists Product Specialist Network Integrators Application Specialists Fulfillment Engagement System Integrators

24. HP Global Direct for Global CustomersAvailable in 114 Countries and Geographical Entities • Global products and pricing • Global product customization services • Global online procurement tools and services, including global order history reporting • Global financing options • Onsite services • Software licensing management services • Global warranty and support • Order management and fulfillment services • Global account management