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Encouraging Excellence in Teamwork Please Sign In

Encouraging Excellence in Teamwork Please Sign In. Introductions. People who run things should be… Nothing is as frustrating as… A rewarding job is one that…. 2. Restrooms Emergency Exits Cell phones on Silent please. Housekeeping. 3.

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Encouraging Excellence in Teamwork Please Sign In

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  1. Encouraging Excellence in Teamwork Please Sign In

  2. Introductions • People who run things should be… • Nothing is as frustrating as… • A rewarding job is one that… 2

  3. Restrooms Emergency Exits Cell phones on Silent please Housekeeping 3

  4. The purpose of this training is to provide managers, team leaders, and the HR professionals who support them, with ideas and skills to improve teamwork in groups that may not be functioning to their full potential. Course Goal 4

  5. Course Objectives • Recognize when teams are not working to their full potential • Identify the root cause(s) for the dysfunction • Identify & utilize skills & techniques to improve communications, improve team cohesiveness, and improve productivity 5

  6. Expectations • Share ideas, stories, experiences, and problems • but not names • Respect others • Keep it in class – no gossiping • Keep an open mind • Ask questions • Have Fun! 6

  7. 4 Stages of Team Development • Forming • Storming • Norming • Performing 7

  8. Symptoms & Causes 8

  9. Traits of a Dysfunctional Team • Absence of Trust • Fear of Conflict • Lack of Commitment • Avoidance of Accountability • Inattention to Results Patrick Lencioni, The Five Dysfunctions of a Team 9

  10. 4 Things People Need to Succeed • Direction • Knowledge • Resources • Support William Byham & Jeff Cox Zapp! The Lightning of Empowerment 10

  11. Who do you look to? • Immediate boss/supervisor • Other people who affect the job • Higher management • Organization and systems 11

  12. 4 Techniques for Addressing Root Causes • Define Mission, Goals, Objectives • Define Roles • Identify Processes & Procedures • Communicate 12

  13. Communication • With Individuals • With Teams • Decision Making • Individuals • Team • Manager 13

  14. Tips To Communicating • Maintain self-esteem • Listen & respond with empathy • Ask for help in solving problems • Offer help without taking responsibility William Byham & Jeff Cox Zapp! The Lightning of Empowerment 14

  15. Steps to Resuscitating Your Team • Don’t ignore the problem • Identify the symptoms • Identify the root cause(s) • Address the root cause • Ask for help 15

  16. Center for Learning & Professional Development training@nmsu.edu 646-7444 NMSU Employee Assistance Program 646-6600 16

  17. Your employees are a reflection on your leadership. If your employees are not performing, you need to ask yourself “why” and what you can do differently. Tim Hagan President, Sales Progress 17

  18. How will you lead your team? 18

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