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Welcome!!

Welcome!!. HDI - Northern New England Chapter Sheraton Harborside, Portsmouth, NH April 16, 2009. Special thanks to our chapter sponsors:. Recent Events. March HDI-NNE Meeting Thanks to Dartmouth-Hitchcock for hosting!! Incident Management & Support Tools 20 people attended!!!!

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Welcome!!

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  1. Welcome!! HDI - Northern New England Chapter Sheraton Harborside, Portsmouth, NH April 16, 2009

  2. Special thanks to our chapter sponsors:

  3. Recent Events March HDI-NNE Meeting • Thanks to Dartmouth-Hitchcock for hosting!! • Incident Management & Support Tools • 20 people attended!!!! • Who here attended? Feedback?

  4. 2009 HDI National Annual Conference and Expo • April 6 – 9, 2009, Mandalay Bay Resort, Las Vegas • Show of hands of who attended • How many have attended more than one HDI national conference? • Highlights of the conference?

  5. Upcoming Events May HDI-NNE Meeting • FCI, Manchester, NH • Using ITIL’s Key Metrics: Impact Core Business Decisions • Speaker – Nikki Haase

  6. The NEW HDI-NNE Website!!!! www.hdinne.org

  7. Bylaws and Voting • A number of items were changed in the bylaws • NNE members must vote to ratify the bylaws • Annual voting for Board Members • Survey via e-mail? • Vote now if you haven’t had the chance!!

  8. Membership HDI certified over 5000 IT support professionals in 2008!!!! Benefits of membership Discounts Access to member resources on www.thinkhdi.com Focus books White papers Blogs Networking opportunities Opportunities to gain valuable skills Support World magazine

  9. Tonight’s PresentationChange and Communication – Two Sides of the Same CoinRoy Atkinson, VP of Membership Now more than ever, change is an everyday occurrence in the IT world. We can deal with change better if we get the right information in the right way at the right time. Missing that information can damage critical relationships, or derail the best of plans. Whether it's a change in hours or scheduling, an internal reorganization, or simply changing the name of your support center from Help Desk to Service Desk, people have varying needs to know.

  10. And Now for a Special Presentation…

  11. Raffle!!!!

  12. TIME TO EAT!!!

  13. Thank you for coming!Drive Safely!!!!See you next month!!

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