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A First Look At COMMUNICATION THEORY Sixth Edition

Slide 1. A First Look At COMMUNICATION THEORY Sixth Edition. McGraw-Hill. Slide 2. 17 Functional Perspective on Group Decision Making of Randy Hirokawa and Dennis Gouran. Chapter Content. Four Functions for Effective Decision Making Prioritizing the Functions

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A First Look At COMMUNICATION THEORY Sixth Edition

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  1. Slide 1 A First Look AtCOMMUNICATION THEORYSixth Edition McGraw-Hill

  2. Slide 2 17 Functional Perspective on Group Decision Making of Randy Hirokawa and Dennis Gouran Chapter Content • Four Functions for Effective Decision Making • Prioritizing the Functions • The Role of Communication in Fulfilling the Functions • Practical Advice for Amateurs and Professionals • Critique: Is Rationality Overrated?

  3. Slide 3 Four Functions For Effective Decision Making • Analysis of the Problem • Goal Setting • Identification of Alternatives • Evaluation of Positive and Negative Characteristics

  4. Slide 4 Prioritizing the Functions • All four functions need to be accomplished to maximize the probability of a high-quality decision, but no single function is inherently more central than the others. • The requirements of a given task may make a specific function less important than it normally is. • A different task, however, might make problem analysis definition a functional priority.

  5. Slide 5 Prioritizing the Functions Figure 17.1: An Effective Decision-Making Path from a Functional Perspective

  6. Slide 6 The Role of Communication in Fulfilling the Functions • Most communication scholars believe that discussion among members has a significant effect on the quality of group decisions. • Communication is best when it doesn’t obstruct or distort the free flow of ideas. • Hirokawa believes that communication plays a more active role in crafting quality decisions.

  7. Slide 7 The Role of Communication in Fulfilling the Functions • Three Types of Communication in Decision-Making Groups • Promotive • Disruptive • Counteractive • Hirokawa has made repeated efforts to develop a conversational coding system that classifies the function of specific statements.

  8. Slide 8 The Role of Communication in Fulfilling the Functions Figure 17.2: Function-Oriented Interaction Coding System (FOICS) Checklist

  9. Slide 9 Practical Advice for Amateurs and Professionals Dewey’s six-step process of reflective thinking:

  10. Slide 10 Practical Advice for Amateurs and Professionals • Dewey’s six-step process of reflective thinking: • Recognize symptoms of illness.

  11. Slide 11 Practical Advice for Amateurs and Professionals • Dewey’s six-step process of reflective thinking: • Recognize symptoms of illness. • Diagnose the cause of the ailment.

  12. Slide 12 Practical Advice for Amateurs and Professionals • Dewey’s six-step process of reflective thinking: • Recognize symptoms of illness. • Diagnose the cause of the ailment. • Establish criteria for wellness.

  13. Slide 13 Practical Advice for Amateurs and Professionals • Dewey’s six-step process of reflective thinking: • Recognize symptoms of illness. • Diagnose the cause of the ailment. • Establish criteria for wellness. • Consider possible remedies.

  14. Slide 14 Practical Advice for Amateurs and Professionals • Dewey’s six-step process of reflective thinking: • Recognize symptoms of illness. • Diagnose the cause of the ailment. • Establish criteria for wellness. • Consider possible remedies. • Test to determine which solutions will work.

  15. Slide 15 Practical Advice for Amateurs and Professionals • Dewey’s six-step process of reflective thinking: • Recognize symptoms of illness. • Diagnose the cause of the ailment. • Establish criteria for wellness. • Consider possible remedies. • Test to determine which solutions will work. • Implement or prescribe the best solution.

  16. Slide 16 Critique: Is Rationality Overrated? • Three leading theories of small group communication: • Bormann’s symbolic convergence theory. • Poole’s adaptive structuration theory. • Hirokawa and Gouran’s functional perspective theory.

  17. Slide 17 Critique: Is Rationality Overrated? • Functional perspective theory is often endorsed as a model for group discussion and decision making. • Stohl and Holmes advocate adding a historical function that requires the group to talk about how past decisions were made. • They also recommend an institutional function that is satisfied when members discuss the reality of power brokers and stakeholders who aren’t at the table, but whose views clearly affect and are affected by the group decision.

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