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The Berkeley Desktop … because you have better things to do.

The Berkeley Desktop is a standard computing environment blending software, hardware, and services for efficient staff and faculty support. It reduces interruptions, bolsters security, and aids in innovation across teaching, research, and administrative tasks.

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The Berkeley Desktop … because you have better things to do.

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  1. The Berkeley Desktop … because you have better things to do. Endpoint Engineering & Infrastructure Information Services & Technology, UC Berkeley Vanessa Kaskiris, Riff Khan, Clifton Hom, and Ben Gross

  2. Topics for Today • Overview and components • Impact • Customers and users • Powered by BigFix • Metrics • Coming soon to a desktop near you...

  3. What is the Berkeley Desktop? • Standard computing environment • Combines software, hardware, services • Unobtrusive service model for UCB • Serves staff and faculty • Includes desktops and laptops • Built, tested, and managed by EEI

  4. The Berkeley Desktop Ecosystem

  5. The Berkeley Desktop Software

  6. The Berkeley Desktop Hardware

  7. The Berkeley Desktop Services

  8. The Impact of the Berkeley Desktop • Reduces faculty and staff interruptions • Enables stewardship and efficiencies • Scalable UC-ready standards • Reduces IT security vulnerabilities • Teaching, Research and Administration • Cost effective • Fosters innovation through iteration • Supports UC Berkeley’s One IT program

  9. “If you’re not working backwards from trying to add value to the core mission of the institution you’re simply playing with toys…”

  10. Departmental I.T. A Platform for Specialized Services

  11. Berkeley Desktop Video

  12. Problem: Create an automated solution to customize Berkeley Desktop image for University Health Services.

  13. Solution: 1. Computer Object lands in UHS OU in Active Directory 2. BigFix-TEM “saws off” components Result: Over 300 machines customized

  14. EEI produced a layout that pushes through TEM and automates modifications needed to meet UHS security requirements. EEI has saved us a total of 5 hours and 50 minutes for first 24 machines. - Eric Avila, Campus Shared Services

  15. “This single project has saved UHS more computer admin time than any other project I've seen at the University in 20 years. You know it must be good if it makes a SysAdmin happy!” - Scott McCoy, University Health Services

  16. Campus Shared Services Plumbing and Tools

  17. Campus I.T. “Standing on the shoulders of giants”

  18. “Due to the ability to deploy critical web browser changes quickly on mass, our reporting application users were able to pull the campus data and make decisions based off of the info. …Cal Answers users could access the tool via any web browser, which drastically improved the user experience.” - Mark Chiang, Enterprise Data Warehouse Manager

  19. BigFix The Role of BigFix A backend system that manages common components of the Berkeley Desktop for campus IT staff and enables Self-Service for users.

  20. BigFix By The Numbers Manages Berkeley Desktops across 15 Divisions, 75 Departments, 80+ Campus Buildings and Off-Campus Locations.

  21. BigFix Out of the Box… • Unified Platform Inventory System • OS and common 3rd Party Updates • Managed Anti-Virus and Reporting

  22. BigFix

  23. BigFix Plus...(With Some Extra Work) • Campus Licensed Software and Common Applications in Self-Service • Custom Content and Properties

  24. BigFix Plus (cont)... Centralized and Expandable Infrastructure to Meet Growing Demands of the Berkeley Desktop

  25. BigFix Campuswide Impacts • Keeping deployments consistent, secure, and in a known state • Metrics to make cost and time savings decisions

  26. Metrics Go Up and to the Right

  27. Monday, August 4, 1:17pm

  28. OS Breakdowns

  29. Growth of Managed Machines

  30. Berkeley Desktop Metrics • ~3000 Berkeley Desktop images • Imaging time reduce by 50% • ~6000 machines directly managed by EEI • ~8000 machines checked in last 30 days • ~5000 machines with new AV software • Software Central provided > 100,000 Microsoft, > 67,000 Adobe licenses

  31. A look at what's next

  32. The Berkeley Desktop Future • OS X management via Casper • Windows 8.1 migration, planning for 9 • Secure defaults for images • Encrypt all the things! • Further integrated w/ campus systems • Executive dashboards (pretty pictures) • Servers, MDM, and bears oh my

  33. Imaging and Self Service • Automated image testing • Automated package creation/testing • Chocolatey, AutoPKG, Jenkins FTW! • Combining automated workflows • Customized departmental configs • User-driven imaging

  34. Thank you! Questions? Please visit us at: desktop.berkeley.edu and software.berkeley.edu

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