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Playing Our Cards Right

Playing Our Cards Right. Melanie McNutt & Shellie Hubert. Showing You Our Hand…. 10 years of OPTIM at MSU Statistics Recent Implementations Debit Program Future Strategies. “Community Cards” - History of Bb Transaction System at MSU. 1996 We started using BbTS-UNIX Edition (HARCO)

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Playing Our Cards Right

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  1. Playing Our Cards Right Melanie McNutt & Shellie Hubert

  2. Showing You Our Hand… • 10 years of OPTIM at MSU • Statistics • Recent Implementations • Debit Program • Future Strategies

  3. “Community Cards” - History of Bb Transaction System at MSU 1996 • We started using BbTS-UNIX Edition (HARCO) • Meal Plans (Aug) • Hall Access (Aug) • Night receptionists • Spartan Cash Debit (Sep) • Owen Grad Center Cafeteria POS (Sep) • Residence Hall Laundry Rooms (Sep) Community Cards : The cards dealt faceup in the center of the table that can be used by all players to form their best hand in the games of hold’em and Omaha.

  4. History of Bb Transaction System Continued 1997 • Installed first four Sparty’s Convenience Stores POS (Spring) 1999 • Campus Center & Student Events (Aug) • Verifying Student Status (Aug) • Spartan Cash Statements printed and mail boxed (Dec) • Only on-campus students received statements

  5. History of Bb Transaction System Continued 2001 • Started increasing Reporting Automation (Oct) 2002 • Website: www.spartancash.com (Mar) • Printable mail-in form, terms and conditions, and list of vendors • Spartan Cash E-mailed Statements (Fall) • About 18,000/month with 95% success rate • Intramural Sports: fitness, pool & POS (Aug)

  6. History of Bb Transaction System Continued 2003 • Streamlined Spartan Cash Reconciliation (Mar) • Added MDT’s and expanded Spartan Cash off-campus (Jul) • Centralized Off-campus Meal Plans (Aug) • Web orders for Off-campus Meal Plans and Spartan Cash (Aug)

  7. History of Bb Transaction System Continued 2004 • Emmons Hall Door Access Project (Aug) • Tennis Facility POS & Perpetual Inventory Project (Oct) 2005 • Football Student Passes on ID cards (Sept) • Home-grown “On-line Card Office” (Sept) • Balance Check and Report Card Lost/Stolen • Basketball Student Passes on ID cards (Nov)

  8. History of Bb Transaction System Continued 2006 • Blackboard Batch interface with Residential Management System (RMS) (Jan) • MSU Micro-lab printing interface TIA (Jan) 1996-2006 Ten years of OPTIM at MSU!

  9. “Our Hand” Current Statistics Number of Students • 45,000 registered students • 15,000 students housed on campus Transaction System Information • 35,602 Active Card holders • 14,315 People on Meal Plans • 18,000 Spartan Cash Accountholders • Approximately 50,000 transactions per day HAND: All of a player’s personal cards.

  10. Statistics Continued BbTS equipment in 65 Buildings • 40 On-campus Buildings • Including 23 Residence Halls • 25 Off-campus Buildings

  11. Readers - 289 Total 30 MDT’s 10% 63 POS Wedges 22% 140 Activity 49% 46 Laundry 16% 10 Security 3%

  12. Statistics Continued Bb Transaction System Users • 2 Administrators • 2 Hardware Techs • 1 Part-time Programmer • 202 other Users/Operators • Privilege & Product Maintenance • Hall Managers • Cafeteria Managers • Housing Staff • Vendor Staff

  13. Statistics Continued Spartan Cash 2004-2005 • $2.4M Deposits • 29% Increase from 2003-2004 • Commission: $90,000 • 27,518 Transactions Reconciled Point of Sale 2004-2005 • Internal Sales: $3.65M / Patrons: 10.2M • Debit Sales: $1.8M / Patrons: 389K • External Sales: $4.4M / Patrons: 1.4M

  14. Statistics Continued Meal Plans • 4.69M Total Meals Served • Off-campus Meal Plan Sales 2004-2005 • 1,430 Off-Campus Plans Sold • $974K in revenue = an 11% increase from 2003-2004 Hall Access: 563K Entrances

  15. “Dealing” - Recent Implementations Football Student Tickets • Then - Snail mailed vouchers • 11,000-12,000 Student tickets • It cost about $20,000 annually to print & mail tickets • Now - Activity readers at the gates • An import file is created from a Paciolan System Report • System will pay for itself by end of the second Football Season DEAL: To give each player cards, or put cards on the board.

  16. Recent Implementations Continued • Considerations • Equipment: Activity Readers, Security Readers or Wireless handhelds? • IP Converters or IP Native readers? • Throughput: Can 11 readers put through 11,000 students in a half hour? – YES! Basketball Student Tickets • Use same readers as football • Wiring the only additional cost • 3,750 student tickets

  17. Recent Implementations Continued Emmons Hall Security/Door Access • Security System Pilot program • Student reaction one year later

  18. Getting the “Buy-In” for our Off-Campus Debit Program • Concerns about our deposits going to non-MSU vendors. • Hungry Howie’s Pizza - the driving force • Concern over fair competition • Pizza places • Complicates addition of bookstores • Implemented gradually BUY-IN: The minimum amount of money required to enter any game.

  19. Debit Program Vendors We have over 25 off-campus vendors • Pizza Places • Food Joints • Tanning Salons • On-campus MDT’s • Bakery • Golf • Campus Health Center & Pharmacy • TIA with campus printing services for printing in computer labs

  20. Debit Program – Vendor Agreement How we approached the vendors • Word of mouth, Spartan Cash Flash, advertising partnerships, Spartan Cash brochures Agreement Stipulations • No Alcohol/No Tobacco • “At Will” agreement. No yearly contracts to renew. • Vendors purchase their own equipment and are responsible for maintaining it.

  21. Debit Program – Vendor Agreement Continued Our commissions • 4% on-campus & 6% off-campus How we pay our vendors • How often, check, ACH etc…

  22. Self-Operated Debit Program Income from the debit program • Pays salaries for several full-time employees • Supports system maintenance fees from Bb. For this reason it is cost prohibitive to go with Blackboard One.

  23. Self-Operated Debit Program Continued We get complaints about the MDT’s being old slow equipment • We have even had some vendors say that their bank won’t support the 380x2 for the credit card side, so they have to use yet another piece of equipment to support Bank Cards.

  24. “Aggressive Action” - Our Future Strategies POS systems in all the Cafeterias • Use NCR registers to Accept All tenders • Meal Plans, Spartan Cash, Cash, Debit/Credit Cards New Meal Plans • “Unlimited” Meal Plans • With Spartan Cash • AND Guest Meal Passes Universal Edition with UNIX TIA • New Server • Replace legacy equipment and readers NCR REAL POS 70 AGGRESSIVE ACTION: A wager that could enable a player to win a pot without a showdown; a bet or raise.

  25. Future Strategies Continued On-line Housing Sign ups • Using RMS & Blackboard Batch Using Persona for New Townhouse facility’s door access

  26. Questions? Contact Information: Melanie McNutt: mcnuttme@msu.edu Shellie Hubert: hubertsh@msu.edu

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