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Training courses Paris 12.03.2009

Training courses Paris 12.03.2009. Figures – PRMs Training Objectives Airport Processes Training Programme Trainers Outline. Content:. 1 . Figures - PRMs. The airport environment is often disabling (long distances, complexity of processes) Big airports versus aging population.

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Training courses Paris 12.03.2009

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  1. Training courses Paris 12.03.2009

  2. Figures – PRMs Training Objectives Airport Processes Training Programme Trainers Outline Content:

  3. 1.Figures - PRMs

  4. The airport environment is often disabling (long distances, complexity of processes) Big airports versus aging population PRMs and disabled persons

  5. People are getting older The elderly are used to travelling Low cost > flying is becoming more popular Population figures

  6. Incidence of disability by age groupCorrelation between age and reduced mobility

  7. European airports: 1 billion passengers per year PRM: 0,5 % = 5 million per year Becoming 10 Million in the next 15 years PRMs figures

  8. 2. Training Objectives

  9. Objectives Offering a well-balanced training programme fit for meeting the needs of different groups. Training programme fully compliant with EUR 1107/2006 Recommendations of ECAC Doc 30 – part I – section 5 and its annexes 14 CFR Part 382 Final Rule Applicable to Dedicated PRM staff Airport staff in direct contact with the travelling public Airline staff Civil Aviation staff Training objectives

  10. How to achieve the objectives ? Modular built up programme (8 modules) Tailor made programme in relation to « specificities on the jobs » for PRM staff Airport staff in direct contact with the travelling public Specificities on the job based on airport processes Arrival Departure Transfer Training objectives

  11. 3. Airport Processes

  12. Parking Bus Train comp Taxi Car - Hotel Landside Porter service Check-in Check-in Baggage porter Terminal Info desk Tax-free shops Restaurants Toilets Toilets Airside Airport processes

  13. Landside PRM assist. provider Information desk Check-in Counter Airport facili-ties (bars,shops restaurants etc.) Security (PIF) Border control Gate staff Airline staff The departing process

  14. Airline staff PRM assist. provider Gate staff Border control /immigration Airport facilities Information desk Lost and found Baggage claim Customs services Landside The arrival process

  15. 4. Training Programme

  16. Parties involved PRM staff (airport / 3rd party) Front line airport staff (direct contact with PRMs) Check-in agents / information desk Security staff /airport security Border control Airport facilities (bars, restaurants, etc.) Gate staff Airlines Immigration /customs Lost and found Training programme

  17. Parties involved(2) Airport management / PRM project manager Civil Aviation Authorities and National Enforcement Bodies Training programme

  18. Parties involved (2) Based on “on the job” specificities, the parties involved can be reduced to 4 important training groups: Check- in agents Security screening agents General service providing groups Border control /Immigration / customs / information desk / airport security Airport facilities : lounges, bars, restaurtants, shops, etc. Exception : Ramp staff – luggage loading (no direct contact) Staff handling equipment (damage) Training programme

  19. The 8 Modules

  20. Module 1 – Legislation European PRM regulation 1107/2006 ECAC doc 30 part I - section 5 + annexes American law – 14 CFR Part 382, Final rule Training programme

  21. Module 2 - Disability awareness & customer service Facing barriers when using air transport Medical model versus Social model General guidelines “How to assistPRM /disabled persons” Specific customer service for WCH passengers Visual impaired people / guide dogs Hard of hearing / deaf persons Speech impaired people Persons with mental problems, learning or comprehension difficulties, Elderly Training programme

  22. Module 3 - Kinetics of lifting Anatomy of the spinal column and basic working principles Normal motion system Lifting principles Load Division of pressure / forces Lifting positions: do’s and don'ts Correct starting position for lifting techniques Lifting techniques chair to chair -2 persons chair to chair -1 person Practical session lifting techniques Training programme

  23. Module 4 - Equipment awareness - Annex K Walking aids : different types and specifications Wheelchairs: different types and specifications Aisle chairs Minicars Tender adjusted for WCH users Ambulift Training programme

  24. Module 5 - First Aid What is a life threatening situation Consciousness / Breathing / Blood circulation What to do in case of a critical situation Vital functions Nervous System Respiratory system Heart and blood circulation CPR Techniques : chin lift Recovery position CPR technique (breathing, pumping) Training programme

  25. Bleedings and types of wounds Type of wounds Type of bleedings How to treat severe bleedings Traumatology Types of fractures Dislocations Sprains and strains Training programme • Module 5 - First Aid (2)

  26. Module 6 – disabilities / pathology Defining and recognizing specific problems and needs Pathology of body systems and its consequences The muscular system The nervous system The movement system The circulatory system Sensory system : eye, ear Mental health problems / deficiencies Metabolism : diabetes Training programme

  27. Module 7 – basic principles of dressing and undressing Reduction of additional and unnessesary manipulations and movements. Hemiplegia / paraplegia/ tetraplegia / paralysis of the limbs Practical session Module 8 – Testomonies of PRMs when flying What issues are important when travelling by air from their point of view Training programme

  28. Certificate Multiple choice tests at end of training session Questionnaire per module Certified when min 12/20 Training programme

  29. 5. Trainers Outline

  30. Who:PRM staff What: all modules How: training 1 on 1 / no train-the-trainer principle Trainers outline

  31. Who: All Airport staff (frontline staff ) What: General modules : Legislation Disability awareness Equipment Testomonies of PRMs Customer Service: in relation to specific jobs: - Check in – specific customer service – IATA codes - Security - specific customer service – Annex F How: Train-the-trainer principle Trainers outline

  32. Who: Cabin crew What:General modules : Legislation Equipment Kinetics of lifting Disability awareness Customer service related tojob (in-flight service, safety measurements etc.) How: Train-the-trainer principle Trainers outline

  33. Who: Ramp handlers – luggage loaders What: Modules : Legislation Equipment : how to handle, value Kinetics of lifting Testomonies How: E – learning possibility ? Trainers outline

  34. Who: Airport Management / PRM project manager What: Modules : Legislation Disability awareness Equipment Cost calculation / PRM charge Quality and Performance control Complaints handling How: 1 on 1 Trainers outline

  35. Who: Civil Aviation Authorities and National Enforcement Bodies What: topics: - Legislation Disability awarenes Equipmen Complaints handling Audits on financial and quality items How: 1 on 1 Trainers outline

  36. Website: www.jaa.nextgear.nl/courses.html

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