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Spooner Health System’s TCAB Project

Spooner Health System’s TCAB Project . Spooner Health System’s TCAB project is intertwined with our Commitment to Excellence. The cornerstone of this is improving our communication with our patients. Recent thank you notes from patients/families:

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Spooner Health System’s TCAB Project

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  1. Spooner Health System’s TCAB Project Spooner Health System’s TCAB project is intertwined with our Commitment to Excellence. The cornerstone of this is improving our communication with our patients. Recent thank you notes from patients/families: “The nurse wanted the care she was giving to be perfect and not just good enough. That impressed me. And that’s really how everyone was. She just put it into words.”

  2. Community Memorial Hospital – Medical Unit TCAB: Expanding Perimeters to Enhance Care “ I am so happy to see a face and the person I am talking to instead of just a lot of people with yellow gowns and masks. I get a little lonely in this room and just seeing a face makes me feel more human”

  3. Spooner Health System’s TCAB Project Spooner Health System’s TCAB project is intertwined with our Commitment to Excellence. The cornerstone of this is improving our communication with our patients. Recent thank you notes from patients/families: “When we went the end-of-life route I stayed at the hospital like at a hotel. We felt very embraced by the people at the hospital. There was an incredible feeling of support and of making me, my dad, and my mom comfortable.”

  4. “TCAB empowers nurses to bring positive change that improves the quality of patient care. As a team we identify patient care issues that take us away from the bedside. It works because it involves us, the nurses, the frontline staff to identify the issues and implement these changes for our unit.” -Jennifer Thoennes, BSN, RN, TCAB participant, SICU

  5. Spooner Health System’s TCAB Project Spooner Health System’s TCAB project is intertwined with our Commitment to Excellence. The cornerstone of this is improving our communication with our patients. Recent thank you notes from patients/families: A daughter called to say that she initially had reservations about her mom coming to a small hospital, but that she not only thought the nursing care was wonderful, but it also made such a difference to see how the staff knew her mom and how well they treated her.

  6. TCAB AT FORT HEALTHCARE “ I really liked when the nurses came into my room and discussed what was going to happen to me today. I had a chance to ask questions" (quote regarding bedside reporting)

  7. Spooner Health System’s TCAB Project Spooner Health System’s TCAB project is intertwined with our Commitment to Excellence. The cornerstone of this is improving our communication with our patients. Recent thank you notes from patients/families: “I couldn’t be happier with the care. The staff works as a team, everyone takes care of things—they don’t pass it off to someone else.”

  8. “TCAB has helped the SICU nurses bring positive change. One example is improved communication between the SICU and OR nurses. We invited an OR nurse to our TCAB meeting and identified hand-off of patient care issues and collaboratively came up with a plan to improve communication for post-op patients arriving to the SICU. As a result, we have dramatically improved safe patient hand-off of care.” - Annie Tobin, BSN, RN, TCAB participant, SICU

  9. Spooner Health System’s TCAB Project Spooner Health System’s TCAB project is intertwined with our Commitment to Excellence. The cornerstone of this is improving our communication with our patients. Recent thank you notes from patients/families: “For making us feel welcome every time we walked through the doors, for providing support every time we needed an extra hand, and for treating a member of our family as if she were one of your own, we thank you.”

  10. Spooner Health System’s TCAB Project “The nurse wanted the care she was giving to be perfect and not just good enough. That impressed me. And that’s really how everyone was. She just put it into words.”

  11. Tomah Memorial Hospital Our Story A respite patient was admit to the med/surg floor. As staff was filling out the restful menu, the patient stated he enjoyed a bed time snack of ice cream or pudding every night. That information was written on the restful menu and was placed where staff can easily view in patients room. Every night staff brought in ice cream or pudding for the patient. Patient stated “ It feels just like I’m at home”. Due to our restful menu and close observation to detail, this patient was delighted with his hospital stay. 22:00 no Pudding/ice cream Brush teeth, tv on 1900 X X

  12. FORT HEALTHCARE TCAB SUCCESSES!Letter to TCAB Team from CNO/VP Nursing 07/19/2013

  13. TCAB at the Richland Hospital “Everyone has a voice.” Patients have really been interested to learn about TCAB and our innovations-our TCAB posters in the halls have really sparked interest from our patients.

  14. TCAB at the Richland Hospital The most recent task our TCAB team has taken on is improving our Press Ganey scores for “communication about medicines.” Patients have been very willing to take part in our data collection and are pleased TCAB is trying to improve the education we give patients on their medications. “Everyone has a voice.”

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