Cork Open Day June 13 2012 Radisson Airport Hotel

1. Cork Open Day June 13 2012 Radisson Airport Hotel

2. Registration:  9:00->9:30 Welcome: 9:30 -> 9:40 Cambium: 9:40->11:00  Introductionto Cambium Whatsnew, howwe are Changing and Plans TechnicalUpdatePTMP450 Coffee 11:00->11:20  Cambium 11:20->12:30  Initiatives High-level look at roadmapforthe 12 months Lunch: 12:30->13:30 Cambium 13:30->14:00 InteractiveQuestions and Answers Azotel 14:00->15:00 Azotel / Wrap 15:00->15:20

4. CORE Updates • Contention Rates Implementation Guide • CDR Rating Tool • User Password Enhancements • Customer Tracking Colour • WIB Traffic Shaping Enhancements • Check for duplicate IP addresses • Archive IP Usage Data • Customer Bandwidth Usage Source • Update All WIB Files

5. WIB Traffic Shaping Enhancements Top Level Contention Available bandwidth on the WIB is shared between all customers demanding bandwidth Bursting Support Bursting allows customers to receive higher bandwidth than their usual rate for a short period of time.

6. Customer Bandwidth Usage Source Customer account bandwidth usage details - that are widely used in the system to create customer usage summaries aswell as being used by SAND (Subscriber Auto Notification & Disconnection) system - so far were generated by either: WIB controller or RADIUS New option has been added to the above - customer bandwidth usage detail can be created from a "Traffic" profile of the "primary" CPE attached to the customers account. This opens a lot of new possibilities - as now operator can poll the traffic profile from CPE w/o having the WIB in line or even RADIUS used for AAA (or in situations where Wireless equipment does not support loggin the Accounting to a RADIUS server).

7. Archive IP Usage Data In the past when a customer went to "post", it was necessary to keep the customers IPs in the IP table in order to retain the customer usage graphs. The downside to this is that the IP was not then available for use for other customers. For private IPs this is generally not a problem, but for scarce public IPs it can be. • How often you would like the audit run (daily, weekly, monthly). • How many days should a customer be "post" before their IP details will be archived • Indicate how long (how many days) the data should be retained in the Archived IP Table

8. Update All WIB Files Update WIB files - Detailed History

9. General Updates • Sales Pipeline Definitions • Lodgment Reference setup • SIMPLer Form 477 Integration • Ping tool • Last 24 Hours Top 20 Usage • Real Time Graphing • Maintenance Issue Search Engine  • Session Disconnection (PoD) Interface • Assigning Inventory to Install Crews • Site costs user rights • Custom maintenance types • Sites/Equipment Custom Fields • Customer Note • User Rights templates • Google Contacts Integration • New Customer Equipment Graphs and NAT

10. Last 24 Hours Top 20 Usage There has been option added to view Top 20 Usage for the Last 24 Hours.

11. SIMPLer Form 477 Integration Designed for the American market but does have use in Ireland

12. Real Time Graphing

13. User Rights templates Feature that provides a template schemes for Access Rights of SIMPLer User Accounts template Helpdesk template Sales template

14. New Customer Equipment Graphs and NAT This allows Operator to set default customer equipment graphs and NAT options . When new customer is created using "Add New Customer" option it will check appropriate checkbox under customer account

15. Maintenance Issue Search Engine  Search box has been added to the “Maintenance” page to search for maintenance tickets by date, customer standard information ( name, nickname, invoicing ID), Customer ID, Nickname or Issue Number

16. Sales Pipeline Definitions

17. Billing Updates • Add credit under "Assign customer credit to the invoice" page • Consolidate Subscriptions • Authorization Codes for CC/E-echeck transactions • Credit Card Auto - Payment Attempts • Every [N] Invoices • Import Non-EFT payments from CSV file • Auto-Payment - Send Receipt • Ability to overwrite title/body of Credit Card Expiry Notification E-mail • Currency Fraction Digits • Carry Over unused top ups to next month' & 'Prorate initial month usage flag • SAND more frequent execution • SAND Minimum Amount Owed

18. Carry Over unused top ups to next month' & 'Prorate initial month usage flag • Two new options were added to SAND (Subscriber Auto Notification / Disconnection) setup in SIMPLer: • Flag to turn on/off carrying over the unused top-up usage to the next month • Flag to turn on/off prorating of the CAP in the initial month of service - by default the CAP for the first month is PRORATED (calculated from monthly allowance based on the number of days customer will be getting service) - this flag let's operator to give the full CAP to a customer in the first month regardless of the number of days he has service in this initial month • Both features can be enabled globally under the 'operator details page' and then overridden on a case by case basis at the customer level from 'modify customer network details' page.

19. SAND more frequent execution Operator can decide to run it periodically - each 10, 15, 20, 30, 60 minutes. It can be set separately for traffic and invoice based SANDs. It is recommended not to overuse this feature and set the longest period possible. I.e. Azotel recommends to remain on 'once a day scheme' for invoice based SAND. And run the usage (traffic) based SAND each 30 minutes.

20. SAND Minimum Amount Owed Operator can now specify minimum amount owed which SAND runs for. Earlier SAND ran for each customer who was due no matter what was the amount due. Now it is possible to set the minimum amount. If customer owes less than specified value SAND will not notify / disconnect them

21. Add credit under "Assign customer credit to the invoice" page Option to add credit has been added under "Assign customer credit to the invoice" page. This will enhance speed of crediting an invoice. This option is available only unless customer has any credit assigned to theirs account. • Credit Card Auto - Payment Attempts Operator can set number of attempts (up to 10) of credit card auto payment • Auto-Payment - Send Receipt Operator to set up customers to get email notification with receipt for a payment

22. Every [N] Invoices An updated has been applied to SIMPLer to allow operators to setup staggered subscriptions on a customer account. This feature allows a user to define how often the staggered subscriptions should show up on the customers regular recurring invoice In the example above the customer is setup for monthly billing (defined by the customer's billing Frequency on another page). They will be charged for Residential Internet ($41.95) every month but on every 3rd invoice generated the customer will be charged the additional $16.75 for their Quarterly Web Hosting will also be charged on the invoice.

23. Usage Based Billing Multiple models offered Fixed Cap – SANDS Fixed Cap – Auto Recharge Fixed Cap – Throttle Fixed Cap – Re-route to EUP Global setting or individual settings Auto Triggers at X% of usage

24. Subscriber Auto-notification and Disconnect • Monitors subscribers whose • Invoices are overdue • Monthly data cap has been exceeded (if the operator chooses to set a data cap). • The operator can specify thresholds at which the system will: • Send notifications to the subscriber. • Automatically create a billing issue. • Throttle the subscriber by moving them to a lower bandwidth bucket. • Disconnect the subscriber. • Automatically charge the subscriber for additional data (in the case of a data cap being reached). • Re-route customer to Payment page Disconnected subscribers can be re-directed to a webpage that advised that their account has been suspended. Allow access their End User Portal to make a payment and get back online with NO operator intervention. Settings applied Globally across or customer or customised per customer Fully Customisable Notification Page – End Use Portal

25. End User Portal The End-User Portal provides end customers with online access to important information about their account. This is a drive to self management Template driven Or Embedded via iframe

26. The “Home” Tab: The “Account” Tab: Change password, access personal information, see invoices, make payments etc. The “Network” Tab: Access usage graphs, IP settings, perform speed test etc. The “VoIP” Tab: Access VoIP account details. The “Hotspot” Tab Access Hotspot account, view and access tokens etc. The “Support” Tab Open Support tickets direct to ticket system. Account Holder” Section Shows customer account details.  Customer Usage Summary and Graphs Outlines the customer’s monthly allowance and their current usage. Invoice Details Shows details of the current invoice. A payment can be made by selecting the “Pay Now” button.