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“Beyond the Beltway” Panel Big City/County Conference McLean, Virginia Monday, March 31, 2008

“Beyond the Beltway” Panel Big City/County Conference McLean, Virginia Monday, March 31, 2008. New York City Department of Information Technology & Telecommunications Paul J. Cosgrave, Commissioner. New York City at-a-glance. Size

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“Beyond the Beltway” Panel Big City/County Conference McLean, Virginia Monday, March 31, 2008

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  1. “Beyond the Beltway” Panel Big City/County ConferenceMcLean, VirginiaMonday, March 31, 2008 New York City Department of Information Technology & Telecommunications Paul J. Cosgrave, Commissioner

  2. New York City at-a-glance Size • Resident population of 8.2 million people; daytime population of 10 million; metropolitan tri-state population of 25 million Budget • NYC annual budget is approx. $60 billion (trails only the federal government, California and New York State in the United States); • NYC’s IT budget = $1 billion in annual capital (citywide) and $350 million in expense (DoITT- managed), offset by $100 million annually in franchise revenues; this in addition to other IT expenses spread across agencies citywide. Unique Facts • Over 120 agencies, offices, and organizations comprise the “The City of New York.” • The City supports over 300,000 City employees and some 300,000 retirees • The City’s school system now reports to the Mayor • Prior to the current administration, NYC’s Blue Pages phone directory was 14 pages long (“Blue Pages Roulette”) • Five counties—New York (Manhattan), Bronx (the Bronx), Kings (Brooklyn), Queens (Queens) and Richmond (Staten island)—included in a single municipal entity.

  3. Access NYC Mayoral Goals Critical PlanIT Goal: Provide services whenever, wherever, however our customers want to access them • Improve transparency • Improve accountability • Improve accessibility Business Express

  4. Business Goals Driving our IT Strategy Accountability, Transparency, and Accessibility Customer Service • Convenient and responsive interactions with New York City • Improved accessibility and transparency of services Public Safety Social Services Economic Development and Sustainability • Increased economic strength of NYC • Community based self-sufficiency and wealth creation for residents • Enhanced urban environment • Safer NYC for residents, businesses, and visitors • Improved emergency preparedness and response capabilities • Reduce poverty • Resident self-sufficiency enabled by easily accessed services • Improve residents health and well-being Mission Education City Infrastructure Community Services • Education shaped to meet student needs and increase achievement • Increased participation of families • More effective out-of-school-time programs • NYC – the premier center for cultural and community events • Enriched quality of life for constituents • Easier to use public spaces • Safety and integrity of infrastructure • Infrastructure to support economic growth • Improved property-related information Citywide Administration Legal Affairs Mission Support • Improved Citywide administrative processes to support the Agencies in their missions • Strengthened integrity and transparency of City government • Faster, easier, and more effective adjudication • More understandable and transparent processes • Improved operations to meet City needs Foundational IT Initiatives Supporting Infra- structure • Technology leveraged to improve services and increase transparency, accountability, and accessibility across all City agencies • Services and processes designed to meet the needs of the City and its Agencies • Strengthened governance to improve results of major initiatives

  5. 311 Customer Service Center Announced by Mayor Bloomberg in January 2002, and launched in March 2003, 3-1-1: TOMORROW - “3-1-1 on the Web” – adding the Internet’s functionality to services now offered by calling - Empower the public to text pictures and video to 3-1-1 and NYC.gov - Enable the public to file service requests online (to complement SR lookup already in place) - Enhanced 3-1-1 Initiative: fuller, deeper access to a wealth of City, non-profit, and CBO-provided health and human services information. TODAY - Has replaced hundreds of numbers and a dozen pages of “government” numbers - Answers calls with live operators 24x7x365 - Offers service in nearly 180 languages - Over 90% of calls are answered in 30 seconds or less; no caller should wait more than three minutes - Services approximately 40,000 calls/day, and more than 1 million calls/month - Received 15.3 million calls in 2007 and more than 61 million to date

  6. Enhancements for Public Safety & Service Cross-agency collaboration to enhance transparency, accountability, accessibility across City agencies—and the services they provide. • Five-year, $500 million contract with Northrop Grumman Corporation • NYCWiN will enable a host of public safety broadband applications: mugshots, fingerprints, building plans, and full-motion, streaming video; • …and a wealth of public service applications: Automated Meter Reading (AMR), Automatic Vehicle Location (AVL), Wireless Traffic Control • Operational today in lower Manhattan; launches tomorrow for 70% of City’s police precinct and firehouses; launches for 95% of City in the summer; and citywide by end of 2008.

  7. Questions & Answers

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